Position Overview:
The Fujifilm Cloud Services Lead Tech Engineer is responsible for being the technical lead on all projects and support within the Fujifilm Cloud Services environments. This would include leading teams and projects, as well as providing technical guidance to other team members and customers. This role is also responsible for building, maintaining, and supporting the highly- available infrastructure systems in order to deliver Synapse Cloud Services Hosting, Disaster Recovery and Archiving services. The ideal candidate will possess hands-on experience in supporting and managing Windows Server infrastructure within AWS cloud environments, ensuring optimal performance, security, and scalability.
An ideal candidate knows how to take charge and lead teams to accomplish a goal. They can make technical decisions and provide advise to other engineers, within the boundaries of their role and follow policy and change management guidelines. Technical project management skills are strong for this candidate. This person can lead calls, assign tasks to appropriate parties, and manage follow up communication. They track progress and drive execution.
They should be innovative and have excellent analytical and problem solving skills. One would be managing complex, distributed systems and will need to be skilled to diagnose and resolve complex problems. Attention to detail is necessary. This candidate must also strive to solve problems at their root.
Priorities shift quickly in this fast paced IT operational environment. You must be flexible and adapt well to a wide range of priorities, tasks and technologies while maintaining a positive attitude.
It is expected that the technical knowledge of the candidate is has both depth and breadth across IT operational knowledge areas. Candidate must be a major contributor to continual improvement in all processes and knowledge areas, in alignment with ITIL4 framework.
Company Overview:
FUJIFILM Healthcare Americas Corporation is a comprehensive healthcare company that has an extensive range of technology and expertise in the detection, diagnosis, and treatment of diseases. Fujifilm’s innovative portfolio includes solutions spanning diagnostic imaging, enterprise imaging, endoscopic imaging, surgical imaging, and in-vitro diagnostics. The company is headquartered in Lexington, Massachusetts. For more information, please visit healthcaresolutions-us.fujifilm.com.
FUJIFILM Holdings Corporation, headquartered in Tokyo, leverages its depth of knowledge and proprietary core technologies to deliver innovative products and services across the globe through the four key business segments of healthcare, electronics, business innovation, and imaging with over 70,000 employees. Guided and united by our Group Purpose of “giving our world more smiles,” we address social challenges and create a positive impact on society through our products, services, and business operations. Under its medium-term management plan, VISION2030, which ends in FY2030, we aspire to continue our evolution into a company that creates value and smiles for various stakeholders as a collection of global leading businesses and achieve a global revenue of 4 trillion yen (29 billion USD at an exchange rate of 140 JPY/USD). For more information, please visit: www.fujifilmholdings.com.
For further details about our commitment to sustainability and Fujifilm’s Sustainable Value Plan 2030, click here.
Job Description:

QUALIFICATIONS:

Experience:

• Prior experience in technical project management, managing technical teams, or team lead experience
• Prior experience working with AWS environments supporting Windows operations systems preferred
• At least 10 years of Microsoft Windows Server operating systems experience
• Experience working remotely in mission-critical, operations support environment
• At least 10 years of system, network and/or application administration
• Be an expert on technical topics in the field of VMWare, Windows OS, Active Directory, data center storage and infrastructure management

Educational Requirements:

• BS degree or higher in Computer Science, Management Information Technology (IT) Systems, Engineering or related field or equivalent work experience

Special Skills or Other Job Requirements:

• Must have solid knowledge of networking for Cloud hosted solutions
• Must be capable of quickly picking up new concepts and be able to execute them effectively.
• Have a complete understanding and ability to troubleshoot the various systems and their interdependencies
• Proven ability to operate effectively in high pressure situations and successfully handle multiple competing priorities
• Must be able to adapt and handle a varied workload and able to re-prioritize in a fast paced, changing environment
• Must be able to self-manage time and tasks efficiently to complete obligations without the need for direct supervision
• Ability to make solid progress in the face of ambiguity and imperfect knowledge
• Must have the ability and confidence to take on the technical lead for operational teams
• Show leadership by contributing ideas and solutions to problems
• Ability to decompose complex problems into simple, straight-forward solutions
• Ability to interact with other teams to diagnose and solve technical problems as quickly and efficiently as possible
• Strong sense of ownership, urgency, and drive
• Ability to properly document configurations and distribute to teams and supported applications
• Participation in off hours work as needed

PHYSICAL REQUIREMENTS:

The position requires the ability to perform the following physical demands and/or have the listed capabilities:

• The ability to sit up 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• The ability to stand, talk, and hear for 75% of applicable work time.
• The ability to lift and carry up to ten pounds up to 20% of applicable work time.
• Close Vision: The ability to see clearly at twenty inches or less.

• Windows Server Management: Administer, monitor, and maintain Windows Server EC2 infrastructure hosted on AWS, ensuring high availability, security, and performance.
• Cloud Architecture: Design, implement, and optimize AWS hosted application solutions, utilizing best practices for scalability, reliability, cost-efficiency, and performance.
• Automation & Scripting: Develop and maintain automation scripts (e.g., PowerShell, AWS CLI, or Terraform) to streamline the provisioning, configuration, and management of AWS resources and Windows servers.
• Security & Compliance: Implement and manage security best practices in AWS, including patch management, access controls, encryption, and network security for Windows-based workloads.
• Incident Management: Respond to and troubleshoot Windows Server-related incidents in the AWS environment, ensuring minimal downtime and service disruption.
• Backup & Disaster Recovery: Design and implement robust backup, recovery, and disaster recovery strategies for Windows servers in AWS to ensure business continuity.
• Collaboration: Work closely with other IT teams, including DevOps, network, and security teams, to ensure smooth integration of Windows servers into the broader cloud environment.
• Lead Cloud technical resource for customer Hosted and Disaster Recovery projects
• Responsible for supporting customers, both internal and external for 24/7 data center operations
• Implementation, maintenance, and support of large scale compute and storage environments
• Experience with supporting web-based applications in a cloud environment
• Data migration management for efficiently moving large data sets with
• Strong leader in continual improvement efforts using lessons learned documentation knowledge sharing with peers, and new process development
• Responsible for oversight of the auditing of various operational knowledge areas
• Participation in on call rotation
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
• Duties may include other responsibilities tasked to role as necessary by management to support the Cloud Services operations.