Hiring Manager: Bradley Lovell
Talent Acquisition Advisor: Ioana Marcu
Job Code Level: ISP4
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Your impact
The role of the Lead Cloud Application Engineer is an individual contributor in the Production Services team to maintain, finetune, and optimize application deployment and usage based on efficient monitoring. You will focus on supporting applications and infrastructure for OpenText platforms. You will ensure that application solutions are consistent with the overall architecture. The Lead Application Engineer will have the accountability for technical alignment, health and capability of the production and non-production environments. You will be running maintenance tasks such as upgrades, providing technical support, and troubleshooting application-related issues. You have eyes to details to identify practices that can be improved, and you are a team player to works within the team and collaborates with other teams. You will work closely with software development, customer support, and infrastructure teams, and you will provide 2nd level support when needed.

What the role offers

• Be a hands-on technology leadership role
• Self-reliant and proactive for technical excellence
• Good communication skills and comfortable at working with teams in different geographic locations
• Providing technical guidance to ensure high stability and availability of day-to-day operations
• Eager to learn new technologies and grow to be subject matter expert when needed
• Experience in monitoring cloud services

What you need to succeed

• 5+ years of experience in managing applications/system administrations. A degree in computer science or related is preferable.
• Understanding of email reputation management.
• Sender reputation monitoring, evaluation of sender score, and IP reputation.
• Email Authentication Protocols (SPF, Dmarc, DKIM).
• Engagement/Interaction (Content management).
• Analytics and measurement of performance and engagement.
• Regulatory compliance and industry best practices.
• Reputational monitoring tools (Google Postmaster, etc..) experience.
• Adaptive delivery methodology strategies.
• Mail Transfer Agent (MTA) distributions and configurations.
• Experience in managing Windows servers, Linux servers, and VMware. Build, deploy, maintain, and upgrade OS and applications in the Windows and Linux systems.
• Experience in automation software and scripting (batch, PowerShell, Ansible, Terraform, etc.).
• Strong understanding of security, backup and recovery.
• Basic understanding of network protocols.

OpenText’s commitment to diversity and inclusion surpasses legal requirements, evident in ourEqual Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText’s vibrant workplace

• Be a hands-on technology leadership role
• Self-reliant and proactive for technical excellence
• Good communication skills and comfortable at working with teams in different geographic locations
• Providing technical guidance to ensure high stability and availability of day-to-day operations
• Eager to learn new technologies and grow to be subject matter expert when needed
• Experience in monitoring cloud service