Why join us?:
The Recoveries team at DWF are hiring for a Lead Collections Specialist to join their team in Leeds on a hybrid basis. Ideally we would like you to be present in the office 3 days per week, working at home for 2 days.
As a Lead Collections Specialist you will provide a high standard of service delivery, supporting colleagues in a volume, telephony based environment.
We actively encourage internal development and progression within the team and the wider business so there are genuine opportunities for growth for those that seek them.

Responsibilities:

• Supervise and support colleagues in a volume telephony based Collections & Recoveries environment
• Act as a responsible representative of the Firm and contribute, wherever possible, to the success of the business through the ongoing development of client relationships
• Work efficiently using the Case Management System working to fee targets and balancing regulatory requirements and commercial results
• Ensure the team adhere to relevant compliance policies
• Own a case load of more complex work within collections
• Support supervision/administration, including but not limited to team rotas, holidays and utilisation of resources.

What will help you succeed in this role? :

• Supervise and support colleagues in a volume telephony based Collections & Recoveries environment
• Act as a responsible representative of the Firm and contribute, wherever possible, to the success of the business through the ongoing development of client relationships
• Work efficiently using the Case Management System working to fee targets and balancing regulatory requirements and commercial results
• Ensure the team adhere to relevant compliance policies
• Own a case load of more complex work within collections
• Support supervision/administration, including but not limited to team rotas, holidays and utilisation of resources