At Tryzens, we are a leading international digital commerce consultancy, dedicated to enabling brands and retailers to succeed in an ever-evolving digital landscape. With over 20 years of experience, we specialise in providing innovative, end-to-end solutions that drive growth, enhance customer experiences, and deliver tangible results.
Our team of experts partner with clients to design, build, and optimise seamless commerce ecosystems, leveraging cutting-edge technologies and a deep understanding of industry trends. With offices across Australia, the UK, the US, India, and Bulgaria, we serve a global client base with a personalised, results-driven approach.
At the heart of Tryzens is our commitment to collaboration, innovation, and excellence. We take pride in empowering our clients to achieve their digital ambitions, unlocking new opportunities and helping them stay ahead in today’s competitive market.
We are seeking a Lead CommerceOps Manager, ANZ to join our CommerceOps team.
CommerceOps delivers a comprehensive, 24/7 service designed to optimize and safeguard digital commerce operations. It combines real-time monitoring, expert support, and proactive management to ensure that online businesses perform smoothly and securely around the clock.
As well as being accountable for the consistent, best-in-class delivery of contracted services to our ANZ clients, you will be the regional champion of our unique CommerceOps proposition locally contributing to the strategic goals, continued growth and evolution of the business unit.
This position requires an excellent & engaging communicator, a deep understanding of technology operations in eCommerce/digital solutions and the ability to identify and implement positive change while inspiring delivery colleagues to execute to a high which you’ll embody.

ESSENTIAL SKILLS & EXPERIENCE

• Bachelor’s degree or equivalent in a relevant field.
• 5+ years of experience in the delivery of critical, 24/7 e-commerce operations or digital product management with 2+ years in a leadership role.
• Proven experience of driving service adoption and increasing business revenue through growing client accounts.
• Strong experience with monitoring tools, best practice implementation and leveraging insights to deliver high impact services.
• Exceptional communication skills (both oral and written).
• Strong interpersonal and collaboration skills.
• Experience managing escalations and confidently interacting with all management levels.
• Experience of delivering success in a fast-paced environment across multiple client accounts.
• Proven ability to lead offshore delivery to consistently deliver a high quality, high-value service.
• Experience working independently in cross functional teams to deliver high value services.
• Excellent problem-solving and analytical thinking abilities.

DESIRABLE EXPERIENCE & KNOWLEDGE

• Hands-on knowledge enterprise Ecommerce Platforms such as Salesforce Commerce Cloud, Adobe Commerce Cloud, SAP commerce Cloud, Shopify Plus.
• Familiarity of security and regulatory compliance best practices (e.g. PCI, GDPR).
• Familiarity of Atlassian Suite.
• Understanding of web standards, best practices, and emerging digital technology trends.
• Exposure to full software delivery lifecycle across a range of methodologies (Agile, Waterfall etc).
• Certification in ITIL and relevant delivery methodologies.