Lead Communications Rep, Full Time, Days at Huntsville Hospital Health System

Decatur, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

PBX Telephone System Operations, Keyboarding, Voice Tone, Call Handling, Paging Systems, Documentation, Alarm Monitoring, HIPAA Compliance, Emergency Response, Scheduling, Training, Unify Telephone System

Industry

Hospitals and Health Care

Description

Overview Job Summary: The PBX/Operators are responsible for operating the main hospital phone system console. Operators must appropriately answer and direct all internal and external phone requests. Additional responsibilities include assisting in monitoring fire and code alarms, and maintaining/updating Operator documentation concerning hospital and departmental procedures/events as it relates to Communications. Responsibilities Key Responsibilities / Essential Functions Maintains high degree of knowledge in all areas related to departmental operations; provides day-to-day operational guidance. Ensures staff proficiency; provides on-the-job training and new hire orientation. Maintains staff schedule and ensures adequate coverage based on call volume; occasionally working each shift. Monitors to ensure complete and accurate Communications documentation; responds to requests for documentation regarding events such as codes, fire alarms, where the Communications department was involved. Operates Unify Telephone System Console according to procedures. Receive calls, answer questions of callers, relay calls, and effectively use paging systems. Follows procedures to complete the Switchboard paging log for each paging request. Document in logbook unusual events or outages and report to appropriate Hospital Staff according to procedure. Facilitate/communicate requests for hearing impaired accommodations for patients to the Service Excellence Department. Utilize computerized programs to expedite the relay of calls. Monitor and respond to alarms and codes according to policy. Responds to “on call personnel” requests. Reviews and understands Emergency Plans and responds accordingly. Maintains confidential information follows HIPAA regulations, and disposes of confidential forms according to policy. Qualifications Minimum Knowledge, Skills, Experience Required: Working knowledge of PBX telephone system operations; keyboarding skills; Quality voice tone. Education: High school diploma Experience: Previous healthcare and/or PBX experience highly desirable

Responsibilities

The Lead Communications Representative operates the main hospital phone system console, managing all internal and external phone requests, and assisting in monitoring fire and code alarms. This role also involves maintaining and updating critical operator documentation regarding hospital procedures and events.