Lead Concierge Associate (Receptionist)

at  Coldwell Banker Electric Realty Brokerage

About Us: Coldwell Banker Electric Realty is a dynamic real estate brokerage dedicated to providing exceptional service and unmatched expertise to agents and clients alike in Peterborough and the Kawarthas and surrounding areas. We pride ourselves on being at the forefront of innovation and agent-centric real estate solutions. As we continue to grow and set new standards in the industry, we are seeking a talented and experienced Lead Concierge to join our team and be the first impression of our brokerage.
Position Overview: As the Lead Concierge at Coldwell Banker Electric Realty, you will play a pivotal role in ensuring that every visitor, client, and agent who walks through our doors receives a warm and professional welcome. You are the face of our brokerage, responsible for creating an unforgettable first impression that sets the tone for the entire Coldwell Banker Electric Realty experience. We are looking for someone who is not only an excellent communicator but also possesses a deep understanding of the real estate industry.

QUALIFICATIONS:

• Previous experience working as a receptionist or concierge, preferably in a real estate brokerage setting.
• Exceptional interpersonal and communication skills.
• Professional appearance and a warm, welcoming demeanor.
• Strong organizational and multitasking abilities.
• Proficiency in using office software, including Microsoft Office Suite.
• Prior experience using BrokerBay, MoxiWorks and LoneWolf considered an asset.
• Knowledge of real estate practices and terminology is a significant advantage.
• A strong commitment to providing outstanding customer service.
• The ability to work independently and as part of a team.

• Greet and welcome all visitors, clients, and agents with a friendly and professional demeanor.
• Manage the front desk and ensure the reception area is tidy, organized, and presentable at all times.
• Answer incoming calls and provide accurate information or direct calls to the appropriate person or department.
• Assist with administrative tasks such as data entry, broker loading, filing, and document organization.
• Coordinate and schedule appointments, meetings, and property showings for agents.
• Act as a resource for clients and agents, providing information about our services, listings, and available properties.
• Handle inquiries and assist with general client and agent needs, ensuring their satisfaction.
• Collaborate with the team to ensure a seamless and welcoming experience for all stakeholders.
• Help maintain an efficient and professional office environment.