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Lead Concierge – Luxury Residential Property | Boston, MA at Mediate Management Company

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

27.0

Posted On

23 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Concierge Experience, Supervisory Experience, Customer Service, Communication Skills, Organizational Skills, Microsoft Office Proficiency, Package Management, Vendor Access Management, Property Security Protocols, Team Leadership, Detail-Oriented, Professional Demeanor, Dependability, Team-Focused Attitude

Industry

Real Estate

Description

About Us We’re a well-established property management company celebrating 40 years of excellence. We’re looking for a professional, service-oriented Lead Concierge to oversee our concierge team at a luxury residential building in Boston. Position Details * Schedule: Monday–Friday, 7:00 AM – 3:00 PM * Pay Range: $24–$27/hour (based on experience) Benefits * Health Insurance (eligible on first day) * Company-paid Dental Insurance (eligible on first day) * Vision Insurance * Life and AD&D Insurance (company paid) * Voluntary Life and AD&D options * 401(k) Profit Sharing Plan with company match * Competitive Paid Time Off package * 11 Paid Holidays * Employee Assistance Program (available 24/7 for employees and family) * Employee Referral Bonus Program * Mobile phone compensation What You’ll Do * Lead, train, and motivate the concierge team to deliver five-star service * Coordinate team schedules, approve timecards, and ensure proper coverage * Greet residents and guests with professionalism and warmth * Manage incoming packages and deliveries using concierge software (Yardi preferred) * Oversee vendor access and property security protocols * Maintain clear communication with property management and residents * Step in for coverage as needed and assist with emergencies or special events What You Bring * Prior concierge and supervisory experience required (luxury or residential preferred) * Strong customer service, communication, and organizational skills * Proficiency with Microsoft Office (Outlook, Word, Excel) * Ability to walk or stand for extended periods and lift up to 25 lbs * Calm, professional demeanor in high-pressure situations * Dependable, detail-oriented, and team-focused attitude

Responsibilities

Lead and motivate the concierge team to provide exceptional service while managing schedules and ensuring proper coverage. Oversee package management, vendor access, and maintain communication with residents and property management.