Lead Concierge at Monarch Communities

Rehoboth Beach, Delaware, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Sep, 26

Salary

23.0

Posted On

13 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Customer Service, Clerical Support, Scheduling, Microsoft Office, Outlook, Excel, Interpersonal Skills, Administrative Support, Security Monitoring, Office Management, Communication

Industry

Hospitals and Health Care

Description

Company Description Monarch/Brandywine Senior Living Company Culture and Values: At Monarch Communities, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment. Job Description Takes a lead role in overseeing the Concierge Team Members. Provides a positive first impression to all who enter the community. Provides an overview of community information to those inquiries in support of sales and marketing efforts. Responds to incoming calls and provides clerical support to all departments. This is a non-exempt, hourly role reporting to the Business Office Manager. Schedule: Full-time, Monday - Friday (8:00am - 3:00pm) Salary Range: $20.00-$23.00 hourly Responsibilities and Duties: Schedules Concierge Team Members to ensure appropriate front desk coverage Assigns daily task and ensure completion of tasks Assists the Business Operations Director and Sales Counselor with special projects Ensures appropriate office supplies are on hand Coordinates maintenance of all office equipment Answers and screens all incoming calls in a courteous and professional manner Receives and processes mail for the community Maintains and updates log of emergency phone numbers and resident emergency face sheets Monitors security alarms, resident emergency call system, and front door security Orders and maintains appropriate office supplies Assists the Business Operations Director in administrative tasks as assigned Participates in and attends all in-service training as scheduled Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures Other duties as assigned Qualifications High school diploma preferred Strong interpersonal skills and capable of relating to a variety of people and personalities Experience working with the senior population Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications Physical Abilities: While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell. An individual in this position will be required to lift or carry weight in up to 25 lbs. The associate must use proper body mechanics. Additional Information Additional Benefits for Full-time Team Members: Benefits Offered (Full Time): · Health Insurance: Medical/Rx, Dental, and Vision · Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability · Basic Life & Accidental Death & Dismemberment (AD&D) Insurance · FSA (Commuter/Parking) · Employee Assistance Program (EAP) · 401(k) Retirement with Company Match · Paid Time Off (PTO) and Holidays · Tuition Reimbursement Other Compensation Programs: · Employee Referral Bonus · Resident Referral Bonus Equal Opportunity Statement: Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer. We comply with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment Category: Full Time - Scheduled at Least 30 Hours Per Week Compensation: USD 20 - USD 23 - hourly

Responsibilities

Oversees the concierge team and manages the front desk to provide a positive first impression for residents and visitors. Handles administrative tasks, incoming calls, and coordinates office supplies and equipment maintenance.