Billable Projects & Sales Support: Manage billable projects, lead technical delivery, ensure customer satisfaction, maintain accurate timekeeping, engage in sales activities, prepare proposals, and develop strategic plans to generate business.
Knowledge Management: Contribute to knowledge repositories, mentor others, and provide inputs to strategic service development.
This job code may apply to both exempt and non-exempt employees depending on state requirements.
Duties directly related to making sales include: Meeting with customers and engaging in sales activities at customer site; communicating with customers via phone, teleconference, e-mail, etc. related to proposed solutions/sales, etc.; traveling to/from the customer premise for sales activities; providing subject matter expertise on technical sales issues; advising customers on suitability of products based on technical needs; preparing proposals/presentations/bids, including developing pricing/strategic plans and proposed solutions/sales; researching/developing solutions with AT&T external partners, including design/engineering; researching customer business/industry to identify new sales opportunities
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