JOB DESCRIPTION

We are seeking a highly skilled SAP IS-U CRM Techno-Functional Consultant with 8+ years of experience in SAP CRM within the Utilities industry, combining strong technical development capabilities with deep functional understanding. The candidate must have a minimum of 6+ years of hands-on experience in SAP CRM implementation and support projects. This role requires a professional who is adept at working in Agile environments and familiar with DevOps methodologies.

ROLE – LEAD CONSULTANT (SAP ISU CRM TECHNICAL)

Technology – SAP IS Utilities CRM Technical
Location – Netherlands
Business Unit –ECSSAP
Compensation – Competitive (including bonus)

KEY RESPONSIBILITIES:

• Analyze and gather business requirements related to Customer Relationship Management (CRM) in a Utilities environment. Sound knowledge in the development and adaptation of tariffs for billing different product specifics and legal requirements
• Define and implement CRM business roles, product configuration, and integration scenarios with IS-U Billing and Device Management.
• Work on business partner replication, contract accounts, and premise and connection object data flows.
• Support end-to-end testing, user training, and UAT facilitation.
• Configure and troubleshoot data replication between CRM and IS-U using middleware.