WHY WELLS FARGO

Are you looking for more? Find it here. At Wells Fargo, we’re more than a financial services leader - we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed.
We believe that a meaningful career is much more than just a job - it’s about finding all of the elements to help you thrive, in one place.
Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us!

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 5+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Previous experience with Customer Service or call center processes
• Experience working in SHRP, Veritas or another enterprise governance, risk and compliance platform
• Experience with Risk and Control Self-Assessment (RCSA)
• Experience with the Issue Management end-to-end lifecycle
• Experience in control design and optimization
• Experience conducting customer impact and root cause analysis to assist in the development of remediation plans
• Understanding of Risk and Control Taxonomy
• Proven consulting skills with the ability to influence key business leaders as it relates to maturing their risk and control environment
• Experience communicating effectively, in both written and verbal formats, with senior executive-level leaders and various line of business stakeholders
• Ability to drive and lead organizational change, prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to take on a high level of responsibility, initiative, and accountability
• Ability to positively influence decision-making and rationalize decisions and implement solutions
• Strong organizational, multi-tasking, and prioritizing skills in order to meet deadlines
• Advanced experience with Microsoft Offic

Wells Fargo is seeking a Lead Control Management Officer for Consumer & Small Business Banking (CSBB) Operations supporting their Customer Service functions. This role is responsible for the implementation and management of the First Line of Defense risk program requirements.

In this role, you will:

• Act as an advisor to more experienced leaders in developing risk mitigation strategies for complex and highly integrated business specific risk across customer service
• Facilitate control design, development and assessment for process changes and identify areas of opportunity for control optimization
• Lead control assessments and perform walkthroughs of controls with control owners to identify control design and performance deficiencies
• Monitor, measure, evaluate, and report impact of decisions and business controls to the relevant business group and enterprise function
• Oversee execution of issue management portfolio (status updates, issue/corrective action creation, control documentation, closure evidence)
• Interpret and apply a range of policies and procedures for business functions with moderate to high complexity and risk
• Collaborate with and influence business stakeholders, legal, compliance, risk and audit to meet business objectives
• Engage with all levels of roles across the business group, and serve as an experienced advisor in designing and implementing risk mitigation strategies, business processes, and controls that mitigate risks and address regulatory requirements

Required Qualifications:

• 5+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Previous experience with Customer Service or call center processes
• Experience working in SHRP, Veritas or another enterprise governance, risk and compliance platform
• Experience with Risk and Control Self-Assessment (RCSA)
• Experience with the Issue Management end-to-end lifecycle
• Experience in control design and optimization
• Experience conducting customer impact and root cause analysis to assist in the development of remediation plans
• Understanding of Risk and Control Taxonomy
• Proven consulting skills with the ability to influence key business leaders as it relates to maturing their risk and control environment
• Experience communicating effectively, in both written and verbal formats, with senior executive-level leaders and various line of business stakeholders
• Ability to drive and lead organizational change, prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to take on a high level of responsibility, initiative, and accountability
• Ability to positively influence decision-making and rationalize decisions and implement solutions
• Strong organizational, multi-tasking, and prioritizing skills in order to meet deadlines
• Advanced experience with Microsoft Office

Job Expectations:

• Ability to work a hybrid work schedule - 3 days in office / 2 days remote
• Ability to travel up to 5% of the time
• Relocation assistance is not available for this role
• Visa Sponsorship is not available for this role