Lead Control Room Operator at Aecom USA

Colonial Heights, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Traffic Monitoring, Emergency Dispatch, Data Entry, Leadership, Interpersonal Skills, Multi-Tasking, Communication, CCTV Monitoring, Radio Communication, Incident Management, Traffic Management, Technical Work, Workflow Coordination, Problem Solving, Teamwork, Stress Management

Industry

Civil Engineering

Description

Company Description Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Job Description AECOM Is seeking a Lead Control Room Operator in Colonial Heights, Virginia Responsibilities include but are not limited to: • Works under limited supervision performing complex technical work. • Duties may include technical responsibility for a major phase or component of a project. • Takes lead role in work-flow coordination. • Monitoring the roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic events and congestion with ITS devices such as closed-circuit TV, detectors, etc. • Act like an emergency dispatcher within a call center environment dispatching Road Rangers via a two-way radio system to assist motorists, respond to events and other activities that require timely and efficient responses. • Other duties assigned. Qualifications MINIMUM REQUIREMENTS: HS/GED Equivalent + 2 or more years prior experience as Traffic Monitoring Operator or other relevant experience. Must pass a State and Federal criminal history/security background check; must also successfully complete Virginia Department of Transportation fingerprint-based Criminal History Records Check (CHRC). Must pass a pre-employment drug screen and successfully participate in the program’s mandatory random drug screening process. Physically able, with or without an accommodation, to work in an office environment. Position requires frequent keyboard/mouse operations, performing repetitive fine hand movements, and sitting for long periods of time; rarely standing/walking. Position will include wearing a dispatch headset, viewing CCTV camera displays, and listening to law enforcement radio broadcasts. TOMC operator certifications for levels 1 and 2 is required & must complete the certification for Lead Operator. PREFERRED QUALIFICATIONS: 2+ years of experience as a Traffic Control Room Operator or in Civil Engineering or other Traffic Management related experience. Demonstrated leadership & interpersonal skills. Strong, accurate data entry skills. Ability to work in a team environment under stressful conditions. Must be able to work in a Control Room work environment. Ability to perform effectively in a fast-paced environment requiring high level of multi-tasking. Ability to communicate clearly both in writing and verbally. Ability to synthesize information from multiple, diverse and simultaneous inputs. Ability to work calmly and accurately under intense pressure. Ability to work alternate work schedules in support of 24/7/365 operation center; Schedules are dictated by need of operation and stated in advance; schedules will vary. Skilled in the use of Windows based applications, preferred Internet Explorer, Word, and Excel. Knowledge of two-way communication systems; radio and telecommunications experience. Geographic familiarity with regional freeway system and arterial roads. Knowledge of incident management response techniques and municipality and area traffic management organizations. Additional Information This position does not include sponsorship for United States work authorization. This position does not include relocation benefits. This is an onsite position. This is NOT a remote position but located on the client site locations. Opportunities for overtime hours and pay are also available. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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Responsibilities

The Lead Control Room Operator will monitor roadways and respond to traffic events using ITS devices. They will also act as an emergency dispatcher, coordinating responses to assist motorists and manage incidents.