Lead Credit Control Analyst- Szeged

at  BP

JOB DESCRIPTION:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the complex challenges that matter for the future. We have a real contribution to make to the world’s ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp’s Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the complex challenges facing our world today and, guided by our bp values, are working to help meet the world’s need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

SKILLS:

Accounting for financial instruments, Accounting for financial instruments, Accounting policy, Agility core practices, Agility tools, Analytical Thinking, Analytics, Business process control, Business process improvement, Commercial Acumen, Commercial assurance for external reporting, Communication, Creativity and Innovation, Credit Management, Curiosity, Customer centric thinking, Data Analysis, Data visualization and interpretation, Decision Making, Digital Automation, Digital fluency, Financial Reporting, Influencing, Internal control and compliance, Long Term Planning {+ 4 more}

Serve as the Point of Contact for raised issues from team members, Customers, Embedded Credit, Finance, Sales and BP Legal.
Assist in the implementation of policy changes, new work, and process changes to include reviewing and updating SOPs
Analyze, resolve root cause and apply appropriate resolution on complex customer issues that are raised from Business Partners, Team Leads and AR Specialists.
Provide deep ‘process domain expertise’ for the Order to Cash process to support operations delivery, silent running, quality management and control.
Serve as point of contact to third party providers and manage the AR Teams’ access, user profiles.
Lead investigation and communications on ‘declared’ incidents
Provide analysis and feedback on high-level, complex and non-routine collection issues and disputes providing standardization opportunities to the Order to Cash process.
Provide technical analysis and feedback regarding impact of projects, system upgrades or modifications, as well as provide feedback and updates back to the team and department.
Direct the work of team members, including coaching on process issues.
Train current team members in process changes, system implementations, policy updates.
Provide input into employee’s performance reviews and make recommendations for final performance ratings.
Identify employee’s strengths and opportunities and recommend development opportunities for employees to the Team Lead.
Identify performance issues and recommend appropriate course of action (training, coaching etc.)
Support the Team Leads on identifying technical training opportunities to build knowledge and capability across the department.
Support the Team Lead with communication on any negative credit information received through customer/collection feedback.
Serve on, and sometimes lead, projects for new initiatives or enhancements. Perform and / or coordinate UAT testing for applicable ERP systems.
Support the Business Analyst, Team Leads and Operations Mgr with key business insights that tie to Key Performance Indicators that includes overdue analysis, payment performance data and monthly reports.
Work with third party vendors and BP Partners to assure they are supporting the customers in a timely manner.
Identify gaps in current support processes, create and document work around solutions for gaps identified or when standard troubleshooting fails.
Back-fill for the Team Lead, as needed.
Participate in interviewing prospective team members for open positions and perform technical assessments of prospective team members as part of Assessment Center process.
SME for all Prepay Management activities including prepay forecasting, prepay guesstimates, prepay variance analysis, insufficiency reporting.
Work key accounts as required for the supported business.
Manages Write offs up to the DOA defined to the individual.