Lead Crisis Call Specialist - 988 Crisis Services (Missoula, MT) at Aware Inc.

Missoula, Montana, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

60000.0

Posted On

20 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Suicide Prevention, Behavioral Health Crisis Management, De-escalation Techniques, Verbal Communication, Written Communication, Critical Thinking, Problem Solving, Time Management, Staff Supervision, Training, Scheduling, Performance Management

Industry

Individual and Family Services

Description

Description If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE. AWARE is looking for the right person to join the team as a lead crisis call specialist. The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need. We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are looking for a rewarding career, we encourage you to apply to join our team at AWARE. Responsibilities: Oversee and manage the 988 Crisis Call Specialist team, ensuring 24/7 coverage and compliance with program protocols. Recruit, train, and supervise team members, providing continuous professional development and performance feedback. Design and implement a training program aligned with accreditation standards and team needs, covering call handling, follow-ups, systems, and policies. Actively monitor incoming calls, provide feedback to team members, and ensure adherence to suicide prevention protocols. Support team members in de-escalating crises, developing safety plans, and making appropriate community resource referrals. Provide on-call consultation to team members, ensuring a supportive and therapeutic work environment. Manage documentation systems, ensuring the accuracy and efficiency of call records and compliance with grant reporting requirements. Collaborate with Vibrant Emotional Health, community partners, external 988 call centers, and local crisis response teams to enhance service delivery. Assist with grant and contract compliance, tracking program outcomes, and submitting required reports. Maintain a working knowledge of local resources and train team members to use them effectively. Provide direct crisis support by covering shifts to ensure service continuity. Complete mandatory Applied Suicide Intervention Skills Training within 12 months of employment. Perform all duties and work assignments in an ethical, safe, healthy, and environmentally sound manner and in compliance with generally accepted legal, business, and professional standards. Perform related and/or other work as assigned. Excited to join our organization?AWARE 988 lead crisis call specialists earn $50,000.00 - $60,000.00 per year DOE/DEQ Requirements Talents, skills, and abilities: In-depth understanding of suicide prevention, behavioral health crisis management, and de-escalation techniques. Exceptional verbal and written communication for interacting with team members, stakeholders, community partners, and individuals in crisis. Excellent critical thinking, problem-solving and time-management skills to manage multiple tasks,prioritize responsibilities, and meet deadlines effectively. Experience in staff supervision, training, scheduling, and performance management. Ability to work independently while still seeking support as needed. Ability to work a varied schedule including evenings, overnights, weekends, and holidays. High School Diploma or equivalency; a bachelor’s degree in a related field is preferred. Minimum of three years (3) experience in a mental health setting and one (1) year of supervisory experience. Benefits: AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security. AWARE’s benefits include: Quarterly Financial Bonus Program Tuition Advancement Program Health Insurance Dental/Vision Insurance 401(k) with company match Life Insurance Wellness programs Generous paid time off We are proud to be an equal opportunity employer.

Responsibilities

The Lead Crisis Call Specialist will oversee and manage the 988 Crisis Call Specialist team, ensuring compliance with program protocols and providing support to team members. Responsibilities include recruiting, training, monitoring calls, and collaborating with community partners to enhance service delivery.