Lead Cust Exp Specialist at Honeywell

Bucharest, , Romania -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order-To-Cash, Order Management, CRM, ERP, SAP, SFDC, InContact, MS Excel, Incoterms, Supply Chain Management, Backlog Management, Customer Support, Process Documentation, Six Sigma, Trade and Compliance, Financial Analysis

Industry

Automation Machinery Manufacturing

Description

Honeywell Industrial Automation (IA) is a $11B enterprise, which provides comprehensive solutions, ranging from enabling process industry operations to enabling OEMs with our sensors, to making warehouses smarter and improving worker productivity. Collectively, we are innovating and creating value for customers by enhancing their safety, sustainability, resiliency and productivity. You will report to the regional Customer Experience Supervisor/Senior Supervisor and will be responsible for commercial and operational activities as part of the Order-To-Cash process: i.e. validation and booking of customer orders, managing order fulfillment activities, providing proactive updates to customers, managing physical & financial claims etc. with a strong alignment with all relevant internal functions as part of the end-to-end customer experience. You will work out of our Bucharest, Timis location on a hybrid (3 days in the office + 2 days from home) working schedule. Responsibilities: * Timely gather all relevant info to accurately respond to all customer queries related to: prroduc vailability, stock levels, list prices where applicable, lead times, minimum order quantity and/or value * Accurately and on time perform system updates: new customer set-up, customer amendment and change (including ship-to, bill-to, payer, direct/indirect customer etc., based on information received from sales) * Validation and order entry of customer purchase orders within defined target and quality * Ensures timely resolution of all potential roadblocks preventing order processing flowing seamlessly to fulfilment (price discrepancy, credit holds, material exclusion, etc) * Covers order scheduling according to customer specific requirements as well as internal stock availability * Set up, document and maintaining the order entry process for assigned customers * Act as an active interface between customer Integrated Supply Chain (ISC), Logistics, Transportation, Finance and Sales to meet customer expectations, improve the end to end cycle where possible as well as maximize revenue * Communicates proactively with the customer, providing relevant information to potential delays, relevant status updates on open backlog * Performs regular backlog management activities to address customer requirements vs past due, blocked, incomplete orders and invoices, including system updates to reflect all order changes * Ensures accurate reporting on any physical complaints as per the internal process and monitors closure in line with customer expectation * Ensures accurate processing of performance rebates, special pricings and quotes Qualifications: * Bachelor’s degree * Business fluent in written and spoken English (plus additional European languages based on market destination) * 4+ years Customer Support and/or equivalent in supply chain / order management / order to cash related experience * Strong knowledge/experience with CRM/ERP system business processes * High level of MS office skills (Excel, Word, Outlook, PowerPoint) We Value: * Process documentation skills * Six sigma knowledge is a plus * Specialist user level for SAP, SFDC, InContact and/or other CRM/ERP tools * Experience with Customer tools/portals perceived as a plus * Incoterms & special Trade and Compliance knowledge including applicability and exceptions is a plus * Financial understanding of the OTC process is a plus * High level of customer orientation We offer: * Competitive Salary regularly increased based on your performance * Enjoy 25 vacation days per year, plus extra days off for special events * We provide meal vouchers * Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers) * Medical Insurance Plan paid by the company * Christmas and Easter bonuses * Recognition & referral bonus programs * Comprehensive induction, ongoing training and development to set you up for success Equal opportunity statement We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future! #TheFutureIsWhatWeMakeIt #Li-hybrid Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Responsibilities

Manage the end-to-end Order-To-Cash process, including order validation, booking, and fulfillment activities. Act as a primary interface between customers and internal functions like Logistics, Finance, and Sales to ensure seamless delivery and revenue maximization.