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Lead Cust Exp Specialist at Honeywell
, San Luis Potosí, Mexico -
Full Time

Start Date

Immediate

Expiry Date

30 Sep, 26

Salary

0.0

Posted On

02 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Experience Strategy, Order-To-Cash Process, Order Fulfillment, Process Redesign, SAP, Oracle, Excel, Integrated Reporting Systems, Team Leadership, Customer Feedback Analysis, English Proficiency, Claims Management

Industry

Automation Machinery Manufacturing

Description
As a Lead Customer Experience Specialist here at Honeywell, you will enhance customer satisfaction by developing strategies, analyzing feedback, and driving improvements. Your insights will ensure exceptional service and support. You will report directly to our Sr. Customer Experience Supervisor and you’ll work out of our San Luis Potosí location on a Hybrid work schedule. This role will report to the regional Customer Experience Supervisor and will be responsible for commercial and operational activities as part of the Order-To-Cash process: i.e. validation and booking of customer orders, managing order fulfillment activities, providing proactive updates to customers, managing physical & financial claims etc. with a strong alignment with all relevant internal functions as part of the end-to-end customer experience. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Responsibilities
The role focuses on enhancing customer satisfaction by developing strategies and managing the Order-To-Cash process. Responsibilities include order validation, fulfillment, and managing physical and financial claims.