Lead Cust Sup Mgt Professional (Defense & Space) at Honeywell

Tokyo, Tokyo, Japan -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

0.0

Posted On

16 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program Management, Customer Experience Management, Cross-functional Leadership, Complex Problem Solving, Depot Planning, Change Management, Risk Mitigation, Stakeholder Management, Strategic Communication, Operational Performance Review, Proposal Generation, Sustainment Support

Industry

Automation Machinery Manufacturing

Description

THE FUTURE IS WHAT WE MAKE IT. Lead Customer Support Management Professional (Defense & Space) Tokyo, Japan Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future. Make the Best You. Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements. Join Us and Make an Impact. The Customer Support Program Manager (CSPM) is responsible for driving a high-quality customer experience for our defense customers. This role requires complex problem-solving skills and the ability to influence across multiple functions outside and within C&PS. This role will report directly to the Snr. Manager, Customer & Product Support (C&PS) for the Defense Asia Pacific team and support assigned defense customers. The CSPM is responsible for leading cross-functional program teams to drive customer experience. This role serves as the customer’s advocate and actively coordinates with the business team, multiple functions, and customers to ensure that our platform-wide products are supported in a timely, efficient, and effective manner. The individual will partner with other CSPMs, all C&PS functions, business leaders, Integrated Supply Chain (ISC), Quality, Engineering and Product Management. Honeywell Aerospace locations considered for this role: Tokyo, Japan. Key Responsibilities: * Ability to lead and influence across functional organizations to achieve customer and Honeywell objectives. * Ability to solve complex issues and drive to resolution under minimum supervision. * Demonstrate the ability to develop a strong cross-functional network and MOS. * Establish and maintain the channels of communication necessary to assure timely customer and business awareness of progress for customer issue resolution and/or projects. * Depot Planning and Program Management * Lead detailed program reviews with internal and external Senior Leadership related to C&PS content and issues. * Successfully lead and execute Entry Into Service for IPDS and IRB programs * Accurately scope length and difficulty of tasks and projects; set objective and goals; organize work into process steps; develop schedules and task/people assignments. Anticipate and adjust for problems and roadblocks. Successfully mitigate program risk; measure performance against goals and evaluate results. * Maintain relationships with assigned customers through written communications, meetings, program reviews and periodic visits, as applicable. Must maintain the ability for quick response and aggressive implementation of corrective action plans to address specific customer needs and issues. * Coordinate with internal teams/functions (CBT, GCE, GTO, etc.) to provide an integrated Honeywell response to customer issues. * Lead change management communication as it relates to business policies and systemic process changes. * Lead and align cross-functional teams to prepare and deliver key updates for Executive Reviews, Weekly Operational Reviews with major customers, Quarterly Business Reviews (QBRs), and Leadership Meetings, ensuring clear actions, strong readiness, and high-quality representation of operational performance. * Educate, train, and promote utilization of customer self-service tools. * Generate proposals for complex sustainment support and depot standup programs

Responsibilities

The Lead Customer Support Management Professional drives high-quality customer experiences for defense customers by leading cross-functional program teams. This role acts as a customer advocate, coordinating with internal business units and supply chain functions to ensure timely product support.