Lead Cust Sup Mgt Professional at Honeywell

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support Management, Process Improvement, Strategic Planning, Cross-functional Leadership, Project Management, Customer Engagement, Operational Excellence, Stakeholder Management, Data Analysis, Change Management, Performance Management, Business Process Optimization, Customer Satisfaction, Communication Skills, Leadership

Industry

Automation Machinery Manufacturing

Description

THE FUTURE IS WHAT WE MAKE IT. Lead Customer Support Management Kuala Lumpur, Malaysia Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future. Make the Best You. Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements. Join Us and Make an Impact. This role will be accountable for all enabling customer facing processes within C&PS APAC at Kuala Lumpur, Malaysia. This role will lead strategic processes that enhance customer engagement, enable processes and tools for the organization and drive organizational accountability resulting in improved customer satisfaction. This cross functional role will develop and drive a management operating system that channels & prioritizes internal and external customer requests and deploys actions through enterprise tools for execution Key Responsibilities: * Manage a MOS that utilizes enterprise tools to drive right and fast customer solutions and improve overall customer satisfaction on our key customer surveys * Drive cross functional projects through the identification of patterns interconnecting with the other leaders to solve complex customer problems where it requires several functions to drive timely resolution and or projects requiring involvement from global resources. * Influence functions outside of C&PS to drive improvements that impact Honeywell's ability to meet contractual commitments * Drive execution of key C&PS Processes to enable the organization to successfully support customers and improve their experience * Demonstrate excellent process knowledge and demonstrate ability to implement process rigor through organizations * Provide leadership and support to a diverse Customer Core Team * Collaborate with cross-functional executive leadership to provide customer and program updates, drive process improvements and drive customer solutions. * Lead and align cross-functional teams to prepare and deliver key updates for Executive Reviews, Weekly Operational Reviews with major customers, Quarterly Business Reviews (QBRs), and Leadership Meetings, ensuring clear actions, strong readiness, and high-quality representation of operational performance.

Responsibilities

The role is responsible for managing customer-facing processes within C&PS APAC to enhance engagement and drive organizational accountability. It involves leading cross-functional projects and developing a management operating system to prioritize and execute customer solutions.