OPENTEXT - THE INFORMATION COMPANY

Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We’re hiring talent that AI can’t replace to help us shape the future of information management. Join us.

• Working closely with customers to prioritize issues, align expectations, and gain agreement on success criteria for resolution
• Advocating for the customer by ensuring their voice, priorities, and expectations are represented in every step of the resolution process
• Serving as the primary escalation point for high-severity incidents, working directly with customer executives and internal leaders to coordinate rapid resolution
• Establishing rapport and credibility with both technical and executive stakeholders, internally and externally
• Communicating clearly and confidently under pressure, providing timely updates and actionable insights across audiences
• Navigating complex customer environments and internal structures to identify resolution paths and drive alignment
• Setting and managing expectations with empathy and authority, even in high-stress or escalated environments
• Contributing to a collaborative team culture that emphasizes shared accountability and customer success