Lead Customer Experience Manager at Sainsburys
Rhyl LL18 2TP, , United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

10 Oct, 25

Salary

35000.0

Posted On

10 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Disciplinaries, Tax, Dismissal, Maternity, Working Environment, Paternity, Managing Managers

Industry

Retail Industry

Description

WHAT MAKES A GREAT LEAD CUSTOMER EXPERIENCE MANAGER:

  • A passionate leader who is consistently ambitious for their customers and colleagues, every day, growing their team to do the same.
  • Experience of managing managers, in a fast-paced, customer-facing environment.
  • An operator who is comfortable managing alone in the absence of more senior management.
  • Driven to deliver high performance with a focus on efficiency and engagement.
  • Confident in the use of data, and understanding / interpreting KPI’s or other performance indicators, and has experience of improving these.
  • Puts inclusivity at the heart of what they do and uses this to build an inclusive team and working environment.
  • Can manage disciplinaries, performance issues or other similar employee relations issues (Up to dismissal).
Responsibilities
  • Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station.
  • Planning for upcoming key trading activity and events by working closely with the rest of the store leadership team
  • Regularly taking full accountability for the store in the absence of a store manager, role modelling and coaching for high standards and efficiency across the store.
  • Running operations at our checkout areas both manned and self - scan, petrol stations (If we have one) and back of house services
  • People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
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