Lead – Customer Experience & Quality at ADANI GLOBAL PTE LTD

Jaipur Municipal Corporation, Rajasthan, India -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Quality Management, Service Standards Implementation, Performance Monitoring, Service Delivery Improvement, Team Management, Aviation Operations, Hospitality Management, Quality Assurance, Process Improvement

Industry

Utilities

Description

About Business: Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India. Adani Airports Holding Limited: Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact. Job Purpose: Lead - Customer Experience & Quality is responsible for overseeing the execution of customer experience initiatives and quality management within airport terminals. This role involves implementing service standards, monitoring performance, and driving improvements in service delivery. The Lead collaborates with various departments to ensure that the airport's customer experience goals are met and exceeded, while also managing a team of customer experience professionals.

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Responsibilities

The Lead is responsible for overseeing the execution of customer experience initiatives and quality management within airport terminals, which includes implementing service standards and monitoring performance. This role involves driving improvements in service delivery and collaborating across departments to meet customer experience goals while managing a team.