JOB SUMMARY

This job leads the planning, developing, analyzing of critical processes around the most complex benefits solutions and customer implementation activities. Leads analysis of data and identifies risk/ issues of key processes. Leads and participates in and/or conducts problem solving sessions. Documents and communicates deliverables. Coaches, consults, and mentors team members, as needed, on processes and new/enhanced functionality and benefits solutions configuration activities. Functions may include complex estimating/sizing, issue and risk management, resource management, and quality control activities. Leads and collaborates with project teams, production teams, and various internal and external constituents to ensure that established quality goals are being incorporated into the business solution and operational outcomes. Provides consistent and regular feedback to customer and process owners with recommendations for continuous improvement. Provides support and guidance in relation to the most complex processes and customer outcomes and metrics. Mentors less experienced team members.

SKILLS

• Strong communication skills (verbal and written)
• Organization skills
• Presentation and facilitation skills
• Ability to multi-task
• Independent thinker and contributor
• Project Management experience
• Working in a Matrix environment
• Good communication skills
• Strong Negotiation skills
• Strong resource planning and management skills

POSITION TYPE

Office-Based
Teaches/Trains others regularly
Rarely
Travels regularly from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (Sales employees)
Does Not Apply
Physical Work Site Required
No
Lifting: up to 10 pounds
Does Not Apply
Lifting: 10 to 25 pounds
Does Not Apply
Lifting: 25 to 50 pounds
Does Not Apply
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

• Lead in performing quantitative and qualitative analysis of data, identification of gaps and communication of findings.
• Lead in supporting the most complex benefits quality control and assurance activities by developing and maintaining workflow templates and other best practice activities for the organization.
• Develop reports and solutions that provide project teams with critical metrics for effectively measuring and managing the most complex customer implementation deliverables and processes.
• Lead in establishing testing processes and guidelines for activities supported within the organization that can be leveraged across the organization.
• Lead, coach, consult and mentor team members.
• Develop and implement process improvements and efficiencies related to the most complex benefits configuration and test activities.
• Lead and collaborate with project teams and external customers to ensure that established quality goals are being incorporated into the business solution.
• Other duties as assigned or requested.