Lead Customer Quality Engineer at Eaton USA

Sumter, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Root Cause Analysis, CAPA, Quality Control, Customer Service, Lean Principles, Statistical Methods, 8D, 5 Why, Ishikawa, Pareto Analysis, Cross-Functional Collaboration, Process Audits, Quality Reports, Training Programs, Warranty Management, Problem Solving

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Coordinate efforts to resolve customer complaints, quality alerts, and/or external quality escapes, including root cause analysis and CAPA related to these, as well as ensure their effectiveness. Update customers in a timely manner regarding the status of quality issues or any requests to ensure customer satisfaction. Coordinate with Quality Engineer and Quality Manager to discuss and resolve product quality issues raised by customers. Facilitate Tier meetings (Warranty Team Tier 2) ensuring escalation and closure of systemic issues and alignment on priorities. Facilitate the return of defective products for analysis and work with the production team to implement corrective actions. Authorize warranty claims, assign RMA return suffixes, and generate replacement orders for RE claims. Ensure daily evaluation, reconciliation, and closure of warranty/customer complaints (CQM) and monitor progress toward established goals. Supervise and coach Quality Warranty Technicians, Quality Analyst, and Coordinator, providing development and guidance to meet daily objectives and improve process and product quality. Lead cross-functional teams in the development of product improvement plans based on customer feedback and quality data analysis. Prepare, analyze, and update quality reports and dashboards for internal and external stakeholders Analyze data to identify key contributors of Scrap, Rework & Warranty and then implement Error Proofing solutions to achieve reduced CONC costs. Design and implement quality control training programs for customer service and production staff to enhance quality awareness. Provide feedback to customers on quality complaints/escapes and their CAPAs, as well as generate and send complaint notifications and quality alerts to internal and external customers. Review and approve quality-related documents, such as inspection plans, test methods, and quality specifications, to ensure compliance with customer requirements. Serve as an Internal Systems Auditor performing process & systems audits on a regular basis. Conduct Layered Process Audits (LPA), 5S audits, and support Lean manufacturing activities to drive operational excellence Lead 8D corrective action activities. Bachelor's degree in engineering from an accredited university. Four (4) years' experience in a quality role within a manufacturing environment, with strong customer service skills and proficiency in quality and lean tools such as 8D, 5 Why, Ishikawa, Pareto analysis, Lean principles, and statistical methods. Ability to travel (

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Responsibilities

Coordinate efforts to resolve customer complaints and quality issues, ensuring effective root cause analysis and corrective actions. Lead cross-functional teams to develop product improvement plans based on customer feedback and quality data analysis.