Lead Customer Service Agent at The Landline Company
Kingston, ON K7M 9A1, Canada -
Full Time


Start Date

Immediate

Expiry Date

19 Oct, 25

Salary

23.0

Posted On

20 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Other Industry

Description

ABOUT US:

The biggest airlines in the world trust Landline to power their last mile connectivity. Landline’s industry-first platform allows airlines to leverage the seamlessness and affordability of ground transportation to add sustainable, dynamic new routes to their networks without sacrificing on quality or customer experience. We’re backed by top tier venture and travel investors and are fundamentally reshaping the way every consumer thinks about the travel day.
We’re obsessed with the needs of our employees and customers and are thrilled to be looking for an Airport Station Manager based at the Kingston Airport to help us bring the Landline service and vision to life in Kingston.

Responsibilities

THE ROLE:

We’re seeking an Airport Station Lead based at the Kingston Airport to oversee our airport operations in the Greater Toronto Area. Reporting to our Director of Airport Operations, this position has oversight over airport operations at the Kingston Airport..

RESPONSIBILITIES:

  • Oversee all customer-facing operations at our station
  • Hire, train, and evaluate employees and maintain standard operating procedures for all team members
  • Clearly communicate company and operational performance standards to team members and drive achievement
  • Maximize operational performance by driving a safety-first culture and ensuring alignment between teams at different locations
  • Effectively communicate goals, opportunities, and challenges to company leadership
  • Adjust daily schedule for shift personnel to ensure optimal efficiency
  • Maintain company property to standards
  • Represent the Landline brand and be an example of our customer-first principles
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