Lead Customer Service Manager at GE Vernova

Tripoli, Tripoli, Libya -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Management, Leadership, Problem Solving, Project Management, Communication, Interpersonal Skills, Analytical Thinking, Technical Experience, Contract Administration, Negotiation, Performance Development, Staffing, Maintenance Services, Field Services Engineering, Technical Discipline, Best Practices

Industry

Electric Power Generation

Description

Job Description Summary All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.). Job Description Roles and Responsibilities All contract performance related activities , typically tied to a customer site. Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests. Assure timely resolution of issues and keep the customer advised of the progress of the project, and negotiate changes and variations and solutions to any issue arising. Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract. Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision · Provide support to manager and senior contracts personnel on assigned contracts Function as the liaison for the customer on contract matters A job at this level requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy. Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions. Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues. Required Qualifications Bachelor’s degree in engineering from an accredited university Significant experience in Power or Oil & Gas industries Minimum of 3 years of advanced experience as customer management Fluent in English & Arabic Desired Characteristics Strong oral and written communication skills. Strong interpersonal and leadership skills Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills. Additional Information Relocation Assistance Provided: No

Responsibilities

Manage all contract performance related activities at customer sites, acting as the interface between the customer and the project team. Ensure timely resolution of issues, adherence to contract specifications, and provide support for proposal negotiation and contract administration.