At Ascend Creative, we are a multi-faceted sales organization dedicated to providing customized customer service and sales solutions that leave a lasting impression and deliver significant results. We aim to enhance the customer journey, drive meaningful interactions, and generate long-term value for our clients. With a focus on personalization and performance, we combine exceptional service with innovative sales strategies to meet customer needs and exceed expectations.
We are actively seeking motivated, empathetic, and results-driven Lead Customer Service Representatives to join our growing team. This role is ideal for individuals who excel in high-energy, growth-oriented environments and are passionate about delivering top-tier customer service while contributing to sales success.
As a Lead Customer Service Representative, you will be the primary contact for our clients’ customers, providing responsive, solution-based service and sales support. You’ll be responsible for understanding each customer’s needs, offering personalized product recommendations, and clearly articulating the features and advantages of various services. Your role is key in fostering strong customer relationships, ensuring satisfaction, and driving sales performance.

• Serve as the initial point of contact for customer inquiries, providing prompt and professional customer service
• Engage with customers to understand their needs and offer customized sales solutions
• Promote a range of client products and services with clarity and confidence
• Maintain high levels of customer satisfaction through consistent follow-up and issue resolution
• Collaborate with internal teams to support sales initiatives and meet performance goals
• Balance sales targets with exceptional service standards to ensure a positive customer experience
• Achieve or surpass performance targets in customer satisfaction, sales conversion rates, and service excellence.