Lead Customer Success Account Manager

at  DocuSign

COMPANY OVERVIEW

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Docusign Lead Customer Success Account Manager (CSAM) is a high-impact, multi-faceted position, responsible for owning a portfolio of strategic accounts and renewals in an assigned territory. The Lead CSAM is accountable for adoption and renewal outcomes, driving a return on our customers’ investment in Docusign and unlocking further digitalization. Within their defined territory, the Lead CSAM is responsible for developing and driving effective customer success and value strategies, identifying growth opportunities, negotiating favorable renewal terms, and providing insights to the business and customers that improve future outcomes. The Lead CSAM is a critical member of the Account team, working in collaboration with our Sales Team (Account Executives). The ideal Lead CSAM candidate will drive accountability with themselves and their business partners, thriving in a fast-paced environment.
This position is an individual contributor role reporting to the Director, Customer Success Account Management.