Lead, Customer Success and Delivery at Amplify Health

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

01 Jan, 26

Salary

0.0

Posted On

03 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Programme Delivery, Stakeholder Management, Agile Methodologies, Service Operations, Data-Driven Mindset, Healthtech, Insurtech, SaaS Platforms, Value Delivery, Executive Dashboards, Risk Management, Continuous Improvement, Team Leadership, Health Outcomes, Financial Outcomes

Industry

technology;Information and Internet

Description

Do meaningful work with us. Every day. At Amplify Health, we’re looking for individuals with ambition, resilience and passion for healthcare, insurance, wellness and digital technology. As a fast-growing business with the ambition of making people and communities across Asia healthier, we have exciting career opportunities available to help us achieve our vision. Amplify Health is building a value-oriented delivery organisation that ensures every implementation translates into customer adoption, measurable outcomes and renewal or expansion. You will establish and lead our Value Delivery Office (VDO): a modern evolution of the PMO that aligns governance, portfolio choices and delivery practices to benefits realisation. Your remit spans portfolio orchestration, programme leadership, service readiness and customer success, with a clear bias towards outcomes over outputs. You will work closely with the Head of Operations to make this vision a reality. Responsibilities: Working hand-in-hand with the Head of Operations, you will: Build the Value Delivery Office - Co-design the operating model, playbooks and KPIs to shift from reporting to outcome-driven delivery Drive Customer Success - Develop success plans, accelerate adoption and ensure measurable value realisation for every client Lead Complex Programmes - Orchestrate multi-market deployments, manage risks and deliver on time-to-value targets Ensure Service Excellence - Define SLAs and SLOs, readiness standards and continuous improvement for platform and analytics services Measure and Report Value - Link solutions to health and financial outcomes and deliver executive dashboards and insights Influence and Inspire - Act as the executive interface for customers and internal leadership and hire and grow a high-performing team Experience and Qualifications: 7+ years in programme delivery or customer success for SaaS or data platforms, ideally across multiple markets Proven record of building or transforming a PMO into a value-focused function with measurable adoption and outcome gains Strong executive stakeholder management and ability to run steering committees and value reviews Expertise in agile at scale and journey-based delivery models Service operations knowledge: SLAs, incident, problem and change management Data-driven mindset; able to define OKRs and link product use to business and health outcomes Startup or scale-up experience with demonstrated ability to build new functions, operate in ambiguity and deliver at speed Healthtech, Insurtech or payer/provider domain experience is highly desirable Certifications: PMP or PRINCE2 and Agile (Scrum, SAFe or PMI-ACP) preferred You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. Amplify Health is a leading health insurtech business that offers integrated, digital health technology and data analytics solutions to payors, insurers, employers, and providers. We partner with all participants in the healthcare system to transform healthcare delivery and insurance. The result is a better healthcare system and a healthier society for all. We have a bold vision: to make Asia healthier by creating and sharing value in health systems through best-in-class technology, data science and talent. Healthcare is one of the fastest-changing industries today. Globally, new heath digital technology is creating opportunities to positively shape the lives of people and communities. If you’re passionate about digital tech, health and changing healthcare for the better, join us and do meaningful work, every day.

Responsibilities

You will establish and lead the Value Delivery Office, focusing on customer adoption and measurable outcomes. Responsibilities include driving customer success, leading complex programmes, ensuring service excellence, and measuring value realization.