EXPERIENCE & QUALIFICATIONS

• 4+ years of experience in accounting, audit, finance, or in customer-facing roles such as implementation, customer success, or account management, with at least 1–2 years in a leadership or team lead capacity.
• Strong preference for candidates with in-house or public accounting backgrounds.
• Bonus: At least 1 year of ERP experience (QuickBooks, Xero, Sage Intacct, NetSuite).
• Strong technical aptitude with the ability to quickly learn and configure new software platforms.
• Proficient in Microsoft Excel/Google Sheets (intermediate level or above).
• Bachelor’s degree or equivalent experience in a relevant field.

ABOUT THE ROLE

As the Lead of our Customer Experience & Implementation team at Campfire, you’ll not only manage high-impact client projects but also guide and mentor our growing implementation team. You will be the strategic link between our clients and our product, ensuring smooth ERP migrations, seamless onboarding, and ongoing adoption. You’ll set the standard for excellence in client experience, define best practices, and collaborate cross-functionally to improve processes and product features.