Lead Customer Success Manager - REMOTE at Jobgether

, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success Management, Account Management, Enterprise Engagement, Executive Engagement, Relationship Management, Customer Lifecycle Management, Adoption, Retention, Advocacy, Risk Management, Data Analytics, Executive Communication, Influence Skills, AI-enabled Success Platforms, Data-driven Decision Making

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Customer Success Manager. This role is pivotal in leading strategic relationships and ensuring measurable outcomes across our enterprise customer base. By combining executive engagement with hands-on ownership of customer success processes, you will drive adoption, retention, and advocacy within a global, multi-product portfolio. Collaborating closely with internal teams, you will leverage insights and data to enhance customer experiences while fostering trust and driving operational excellence. Your leadership will enable our customers to achieve continuous value and realize their goals effectively. \n Accountabilities Establish and maintain multi-level executive relationships, aligning customer objectives to outcomes and value. Lead strategic relationships and success planning for global enterprise customers. Oversee the end-to-end customer lifecycle from implementation to renewal and advocacy. Drive adoption, value realization, and measurable ROI for every customer. Lead proactive risk management to ensure customer satisfaction and retention. Partner across functions to ensure seamless customer experience and governance. Leverage AI-driven insights and data analytics to manage risk and optimize customer experience. Requirements 10+ years in customer success, account management, or enterprise engagement in B2B SaaS or technology. Deep domain expertise managing complex global customers in multi-product portfolios. Strong ability to balance strategic relationship management with operational execution. Proven success driving adoption, retention, and expansion outcomes. Exceptional executive communication and influence skills. Proficiency in AI-enabled success platforms (e.g., Gainsight, Salesforce) and data-driven decision making. Bachelor's degree required; MBA preferred. Benefits Flexibility & Work-Life Balance with supportive workplace policies. Career Development and Growth with continuous learning opportunities. Industry Competitive Benefits including flexible vacation and Mental Health Days. Globally recognized culture for inclusion and belonging. Social Impact initiatives and paid volunteer days off. Opportunities to contribute to environmental, social, and governance projects. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Responsibilities

This pivotal role involves leading strategic relationships and ensuring measurable outcomes across the enterprise customer base by combining executive engagement with hands-on ownership of success processes. Key accountabilities include establishing executive relationships, driving adoption and value realization, leading proactive risk management, and leveraging AI-driven insights to optimize customer experience.