Lead Customer Success Operations Manager - REMOTE at Jobgether

Colorado Springs, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Strategic Planning, Operational Excellence, Data-Driven Decisions, Sales Operations, Revenue Operations, Collaboration, Analytics, Salesforce, BI/Dashboarding, Excel Modeling, Customer Engagement, Client Satisfaction, Retention, Upsell Opportunities, Forecasting

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Operations Manager. In this role, you'll play a vital part in improving customer success through strategic planning and operational excellence. You will collaborate closely with various teams such as Product, Marketing, Sales, and Operations to create scalable processes that enhance customer adoption and drive growth. Your insights will help shape key initiatives and ensure the Customer Success team has reliable systems in place. By focusing on data-driven decisions, you'll contribute to the overall effectiveness of customer engagement and experience. \n Accountabilities Partner with Sales and Customer Success teams on bookings and plan modeling, including target setting and capacity modeling. Own the optimization of customer-related processes to ensure high levels of client satisfaction, retention, and upsell opportunities. Drive core operating rhythms, including weekly forecasting and booking updates, pipeline reviews, and monthly/quarterly business reviews. Leverage analytics to measure customer success KPIs and guide the team toward achieving operational targets. Drive alignment among leadership stakeholders to support seamless go-to-market execution. Requirements Bachelor’s degree in Business Administration, Economics, Finance, or related field. 5+ years of experience in revenue operations, sales operations, sales strategy, or similar roles, preferably in a Fintech or SaaS company. Strong strategic thinking and ability to analyze marketing effectiveness and ROI. Experience in fast-scaling, high-growth environments with a focus on accuracy and trust. Exceptional collaboration skills with the ability to communicate effectively across teams. Data fluency, with strong modeling skills in Excel and experience with BI/Dashboarding platforms like Tableau. Extensive experience with Salesforce and other GTM systems such as ZoomInfo, Salesloft, Gong, HubSpot, and Calendly. Benefits Ability to work remotely and maintain a flexible schedule. Opportunities for professional development and career growth. Supportive and collaborative work environment. Diversity and inclusion values are prioritized. Access to cutting-edge tools and technologies. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

Responsibilities

The Lead Customer Success Operations Manager will improve customer success through strategic planning and operational excellence. They will collaborate with various teams to create scalable processes that enhance customer adoption and drive growth.