Lead - Cybersecurity Audit & Assurance at Freshworks

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Security, AWS, SaaS Architecture, API Security, Network Security, ISO 27001, SOC 2 Type II, GDPR, CCPA, HIPAA, FedRAMP, Communication, Persuasion, Project Management, Negotiation, Contract Review

Industry

Software Development

Description

Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are seeking a strategic and technical leader to guide our GTM Information Security efforts. As the Lead for Cybersecurity Audit & Assurance, you will be the primary architect of "Customer Trust," bridging the gap between our internal security engineering and our global customer base. You will move beyond simple compliance to act as a strategic advisor to Sales, Legal, and Product leadership, ensuring that our security posture is a competitive advantage, not a bottleneck. 1. Roles & Responsibilities Strategic Deal Enablement: Serve as the escalation point and primary security negotiator for high-value Enterprise deals. Lead complex customer security calls to articulate our cloud architecture, encryption standards, and compliance posture (SOC2, ISO, GDPR) to customer CISOs and Audit teams. Audit & Questionnaire Management: Oversee and streamline the end-to-end process of responding to RFPs, security questionnaires, and due diligence documents. Move the function from "reactive" to "proactive" by building and maintaining a robust Knowledge Base and automated response tools. Contract Negotiation: Lead the review and negotiation of security clauses in Master Services Agreements (MSA), Data Processing Addendums (DPA), and Business Associate Agreements (BAA) to minimize risk while accelerating deal velocity. Team Leadership & Mentoring: Coach and mentor Senior Analysts and Analysts. Conduct quality reviews of their responses, provide technical training on AWS/Cloud architecture, and foster a culture of continuous learning. Cross-Functional Collaboration: Act as the liaison between the GTM team and the Product/Security Engineering teams. Translate customer security demands into feedback for the engineering roadmap and ensure the GTM team is updated on new security features. Global Coverage: Manage resources and personal availability to support sales cycles across different time zones (US/EU/APAC) as required by business needs. 2. Skills Technical Fluency: Deep understanding of Cloud Security (specifically AWS), SaaS architecture, API security, and Network security. You must be able to whiteboard architecture for a client. Compliance Mastery: Expert-level knowledge of global compliance frameworks and privacy laws (ISO 27001, SOC 2 Type II, GDPR, CCPA, HIPAA, FedRAMP). Communication & Persuasion: Exceptional ability to explain complex technical risks to non-technical stakeholders (Sales, Legal) and demonstrate security maturity to skeptical customer auditors. Project Management: Ability to manage high volumes of concurrent requests (RFPs) while prioritizing based on deal size and strategic value. Negotiation: Proven skill in redlining contracts and pushing back on unreasonable customer demands without damaging the relationship. Qualifications Experience: 8–12 years of total experience in Information Security, with at least 4 years specifically in GTM Security, Customer Assurance, or Security Pre-Sales within a SaaS environment. Education: Bachelor’s degree in Computer Science, Information Security, or a related field. Certifications: Industry-recognized certifications such as CISSP, CISA, CISM, or AWS Certified Security Specialty are highly preferred. Leadership: Prior experience in leading small teams or functionally managing projects/peers is essential. Flexibility: Willingness to work in rotational shifts or align hours to US/EU time zones to support global deals Impact You Will Make Accelerate Revenue: By reducing the time taken to complete security reviews and successfully negotiating complex contracts, you will directly shorten the Sales Cycle and help close higher ARR deals. Scale the Function: You will transition the team from manual effort to "Security-as-Code" for RFPs, implementing tools and libraries that increase team productivity by 30-50%. Build Market Trust: You will be the face of the company’s integrity. Your ability to transparently and confidently represent our security posture will turn security from a hurdle into a brand differentiator. Additional Information At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us. Compensation: INR0 - INR0 - yearly

Responsibilities

This role involves serving as the primary security negotiator for high-value enterprise deals, leading complex customer security calls, and overseeing the end-to-end process for responding to security questionnaires and RFPs. The leader will also mentor analysts and act as a liaison between Go-To-Market teams and Security Engineering.