Lead Desktop Support Tech at Cognizant - Thailand

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Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

92500.0

Posted On

13 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows 11, Auto Pilot, Intune, Video Conferencing, Webex, Webinars, Technical Support, Troubleshooting, Documentation, Mobile Device Support, Telephony Equipment, IT Hardware, IT Software, User Training, Incident Management, Project Management

Industry

IT Services and IT Consulting

Description

Cognizant is seeking a Desktop Support Lead for a full-time opportunity in New York, NY. The salary range for this role is between $79,000 and $92,500 depending on skills and qualifications of the candidate. This is an onsite role in New York City. Applicants must have be willing to work from the office 5 days a week and have valid US work authorization. We are unable to offer visa sponsorships. Applications will be accepted till 10/20/2025. Responsibilities: • Reporting to the Global Local IT Manager the IT Deskside Support Lead is responsible for delivering onsite second line technical support to the client`s New York office. This involves dealing with the technical aspects of people processes, equipment and kit supply, and the troubleshooting of hardware, software and communications infrastructure, and the documentation of these continually evolving processes. Ability to oversee team tasks, serve as the site contact, and manage stakeholders’ expectations with proficiency. • Senior technical troubleshooting skills in order to solve complex problems and train & mentor Desktop Analysts • Key technical contributor with demonstrable willingness to take initiative to follow up on issues, projects and deadlines. • Prepare and maintain technical documentation and knowledge articles for use throughout the enterprise. • Working as part of the team responsible for the overall delivery of Local IT support including, but not limited to, the following core services: • Build, configuration, installation, relocation, troubleshooting and maintenance of IT hardware and software (Applications, Laptops, Desktops and peripherals, printers and multifunctional devices) • Mobile Device support: Experience in supporting mobile devices (iPhone & iPad) • Installation, maintenance and troubleshooting of telephony equipment, including handset, switch and voicemail administration • Planning, coordination and execution of office/desk moves • Meeting room technical support including Video Conferencing, Webex and Webinars and presentations • VIP Support, Conference and Hearing/Litigation support • Serve as liaison with fellow IT support departments. (i.e. Network Ops/Client Computing) • Support the training of users in various Technology as required • Work with vendors or other technical resources to troubleshoot desktop support issues. • Strive to deliver the overall IT goals of providing a world class service to our legal teams in the Clients Office • Document and audit customer interactions in the incident management system including asset management • Research and support enterprise desktop solutions using industry standard tools, for example Microsoft System Centre , or other applicable products • Work closely with required central IT teams including the IT Service Desk to improve the speed and clarity of local IT support requests and of local IT support teams • Undertaking local projects required by the office • Be willing to carry out shift work, weekends and on-call as required. Qualifications: 8 plus years of work experience with Windows 11. 8 years of experience with Auto Pilot and Intune. 8 years of experience with video conferencing, Webex, webinars and presentations.

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Responsibilities

The IT Deskside Support Lead is responsible for delivering onsite second line technical support to the client’s New York office, including troubleshooting hardware, software, and communications infrastructure. This role also involves overseeing team tasks and managing stakeholder expectations.