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Lead - Dialer Administration at Sutherland Global Services UK Ltd
Angeles, Central Luzon, Philippines -
Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

0.0

Posted On

28 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Dialer Administration, Microsoft Excel, Auto-dialer Operation, Data Analysis, Basic Statistics, Database Design, Data Structures, Logical Reasoning, Campaign Management, Reporting

Industry

IT Services and IT Consulting

Description
Company Description At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Dialer Admin Specialist. If you are a Dialer Lead looking for a global career, do not miss this opportunity! Job Description Dialer Administrator gets to: Perform daily uploads, downloads, and importing of dialer schedules. Document activities for outbound dialer. Analyze dialer-output data to identify potential problems/issues. Run payment reports regularly Create and update dialing campaigns. Filter, list strategies and reports. Monitor and adjust performance of the dialer systems. Complete other duties as assigned by the markets. Qualifications Our most successful candidates will have: Intermediate to advanced proficiency level with Microsoft Excel Working knowledge on a dialer system and auto-dialer operation/concepts Working knowledge on basic statistics and ability to comprehend and analyze dialer-output data Basic understanding of database-design principles, data structures and optimizations Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Internal: Must have FY25 PDP rating of Exceeds Expectations (4) or Outstanding (5) Tenure of at least 18 months No Active DA
Responsibilities
The Lead Dialer Administrator is responsible for managing daily uploads, downloads, and the creation of dialing campaigns. They monitor system performance and analyze output data to identify and resolve potential issues.