Lead Director, Regional Operations at CVS Health

, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

231540.0

Posted On

08 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Rigor, Patient Experience, Budget Management, Team Building, Communication, Problem Solving, Process Improvement, Standardization, Project Management, Coaching, Mentorship, Employee Engagement, DE&I Initiatives, Schedule Management, Clinical Outcomes, Operational Reviews

Industry

Hospitals and Health Care

Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Regional Director of Operations (RDO) is responsible for the operational rigor and oversight across multiple centers within a geography. This role reports to the Regional Vice President with close collaboration with regional leaders such as the Senior Medical Director, the Population Health Director, and the Regional Director of Growth. The center Practice Managers, as well as other regional resources, will report to the Regional Director of Operations (team of 4-9 ). Accountability for predetermined operational metrics and budget management is crucial for success. This leader should be a strong communicator who builds relationships quickly and is passionate about working in a fast-paced, results-driven organization. A track record of building strong cohesive teams with a patient first and operational sustainability mentality is a must-have. Core Responsibilities Multi-Center Operational Rigor with a focus on patient experience and engagement Primary goal is to ensure all centers are operationally efficient and are optimizing resources for our patients Deep ownership of and expanded focus on patient experience. Gather appropriate teammate and patient information to inform development of best-in-class customer service experience by and across all cohorts (Service and Clinical teams). Focus on schedule management, patient responsiveness, and clinical outcomes Continuously improving sites through proactive identification and improvement of operational opportunities Problem solving with center level leadership and sustainable solution creation Promotion of standardization to best practices and SOPs to promote quality control Best practice sharing and coordination across centers and markets Implementation of Clinic Operations Programming and Improvements Launch new initiatives, whether centrally driven or regionally driven, that will enhance daily operations Be the conduit to the corporate clinical operations teams to provide feedback on new initiatives Partner with regional leadership to identify workflow impact across service, outreach, clinical teams Serve as the Subject Matter Expert in all things operational for corporate initiatives Leverage best practices when it comes to clinical implementation and project management Development and Management of Center Operations Leaders Instill collaborative culture between operational leaders in the region Onboard, train and coach new Practice Managers, with responsibility for outcomes Conduct independent operational reviews on performance, quality, and other metrics Support Practice Managers in team development and build a regional cohort culture for service and clinical team members for consistency across centers Lead efforts in partnership with other regional leaders to support overall employee engagement scores Ambassador for DE&I initiatives across region Other duties as assigned Required Qualifications This is an exciting opportunity to be an operational leader in a value based care organization that is changing the way healthcare is delivered. We're looking for motivated leaders with: 10-15 years of prior relevant experience in a supervisory role in a clinical or medical setting, with at least 2 years of multi-site experience Incredible level of organization, reliability and independence A passion for mentorship and team-development A problem-solving orientation and eagerness to identify process gaps and implement practical solutions Ability to manage multiple priorities across various stakeholders and departments Excellent interpersonal skills, ability to work across a matrixed organization Travel required to centers within geography (80%) Education Bachelor's Degree Required. Master's of Health Administration or Master's of Business Administration Highly Preferred Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $100,000.00 - $231,540.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/10/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Responsibilities

The Regional Director of Operations is responsible for ensuring operational rigor and oversight across multiple centers within a geography, focusing on operational efficiency and optimizing resources for patients. Key duties include deep ownership of patient experience, continuous site improvement, implementation of new initiatives, and managing center operations leaders.