Lead End User Desktop Support Engineer _Vice President_Workplace Engineerin at Morgan Stanley

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End User Support, Desktop Support, Windows 10, Active Directory, Microsoft 365, VDI Technologies, Citrix, VMware Horizon, Nexthink, Digital Experience Monitoring, Project Management, Interpersonal Skills, Communication, Excel, PowerBI, GenAI Technologies

Industry

Financial Services

Description

The DEX Advocate role is pivotal in driving the adoption of innovative technologies to enhance business operations and achieve strategic goals. This position is responsible for identifying opportunities where new technologies can streamline processes, improve efficiency, and create competitive advantages. By collaborating closely with various business units, the DEX Advocate will ensure that technology related initiatives are aligned with the overall business objectives and contribute to long-term success. The ideal candidate will possess a deep understanding of both the technological landscape and the business environment, enabling them to provide strategic advice and proactive solutions. They will leverage their expertise to implement technology-driven improvements that support digital transformation, innovation, and sustainability. This role is not just about providing technical support but about empowering the business to harness the full potential of new technologies. Device & Application Performance: Ensure laptops, desktops, mobile devices, and applications run smoothly and reliably. Collaborate with cross-functional teams to support IT projects, including hardware rollouts, software upgrades, and office moves. Participate in the planning and execution of IT initiatives, ensuring minimal disruption to business operations. Design, implement, test and maintain web and data processing applications - technology choice could vary depending on the types of components and team's strategy Performance and scalability optimization to support large scale deployments Ensure quality and completeness of the final product through unit testing, documentation and maintenance as appropriate. Utilize tools like Nexthink, Systrack and Splunk to monitor how employees interact with technology, identify issues proactively, and improve performance. Create meaningful reports in Excel and PowerBI that clearly articulate the end use experience state to the BU Champions and IMIT leadership Identify and promote the adoption of innovative technologies that can enhance business operations and achieve strategic goals. Focus on how these technologies can streamline processes, improve efficiency, and create competitive advantages. Educate users on the firm-offered GenAI technologies like ChatGPT Enterprise, AIMS and Microsoft Copilot Work closely with various business units to understand their needs and tailor technology solutions that meet those needs. Ensure that technology initiatives are aligned with the overall business objectives and contribute to long-term success. 11+ years of career experience & 3+ years of experience in end-user support or desktop support roles. Strong knowledge of Windows 10/11, Active Directory, and Microsoft 365. Experience with VDI technologies such as Citrix or VMware Horizon. Familiarity with Nexthink or similar digital experience monitoring tools. Basic understanding of project management principles and ability to coordinate small-scale IT projects. Interpersonal skills/communication - Fluent English speaking/writing is essential as there is regular interaction with peer teams, internal clients, vendors and suppliers in any other regions. Candidates must be able to communicate clearly and concisely to minimize misunderstandings and to ensure fast and accurate dissemination of information. Ability to work independently and manage multiple priorities in a fast-paced environment. Willingness and ability to travel up to 25%. At least 6 years' relevant experience would generally be expected to find the skills required for this role. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

Responsibilities

The DEX Advocate role focuses on driving the adoption of innovative technologies to enhance business operations and achieve strategic goals. This includes ensuring device and application performance, collaborating on IT projects, and promoting the adoption of new technologies.