At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

JOB DESCRIPTION

We are seeking a highly skilled and visionary Lead Engineer to oversee the strategy, design, operations and engineering excellence of our End User Compute (EUC) environment. This role will lead engineering efforts across a broad portfolio including laptops, virtual desktops, end user hardware and diagnostics, desktop OS system management, software packaging and distribution, and enterprise print solutions.

PREFERRED QUALIFICATIONS

• 7+ years of experience in EUC engineering or related IT infrastructure roles.
• Deep expertise in Windows desktop management, VDI, and endpoint security.
• Proven experience with software packaging tools (e.g., SCCM, Intune, MECM).
• Strong scripting and automation skills (e.g., PowerShell, Python).
• Familiarity with diagnostic platforms like Nexthink and print management solutions.
• Excellent communication and leadership skills.
• Vendor Management.
• People management, development, coaching and mentoring.

SKILLS

Desktop Management, Diagnostic Software, Endpoint Security, Endpoint Security Management, End User Computing, Hardware Installations, Hardware Maintenance, Hardware Services, IT Hardware, Laptop Hardware, Laptops, Microsoft PowerShell, Peripheral Devices, Platform Engineering, Print Server, Python (Programming Language), Scripting, Software Diagnostics, Telemetry, Virtual Desktop Infrastructure (VDI)

JOINING OUR TEAM ISN’T JUST A JOB — IT’S AN OPPORTUNITY. ONE THAT TAKES YOUR SKILLS AND PUSHES THEM TO THE NEXT LEVEL. ONE THAT ENCOURAGES YOU TO CHALLENGE THE STATUS QUO. ONE WHERE YOU CAN SHAPE THE FUTURE OF PROTECTION WHILE SUPPORTING CAUSES THAT MEAN THE MOST TO YOU. JOINING OUR TEAM MEANS BEING PART OF SOMETHING BIGGER – A WINNING TEAM MAKING A MEANINGFUL IMPACT.

Allstate generally does not sponsor individuals for employment-based visas for this position.
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KEY RESPONSIBILITIES

Technical Leadership & Strategy

• Define and drive the EUC engineering roadmap aligned with business goals.
• Lead cross-functional teams in the design and implementation of scalable, secure, and user-centric compute solutions.
• Champion zero-wait, zero-friction service fulfillment through automation and modern device management.

Device & Platform Engineering

• Oversee lifecycle management of laptops, desktops, thin clients, and virtual desktop infrastructure (VDI).
• Lead the evaluation, selection, and deployment of end user hardware and peripherals.
• Ensure seamless integration of Windows and macOS platforms with enterprise tools and services.

System Management & Automation

• Manage OS deployment, patching, and configuration using modern endpoint management tools.
• Implement and maintain software packaging and distribution pipelines.
• Drive continuous improvement through automation, telemetry (e.g., Nexthink), and AI-assisted workflows.

Diagnostics & Support Enablement

• Lead diagnostic tooling and telemetry strategies to proactively identify and resolve user issues.
• Collaborate with support teams to reduce mean time to resolution and improve user satisfaction.

Print & Peripheral Services

• Manage enterprise print infrastructure including Follow-Me print, ShareScan, and networked devices.
• Ensure secure and efficient print services across hybrid work environments.

Collaboration & Governance

• Partner with product managers, security, and compliance teams to ensure alignment with enterprise standards.
• Mentor junior engineers and foster a culture of innovation and accountability.