Bring proven experience leading a small team of senior engineers while remaining hands-on in software design, development and delivery across the full engineering lifecycle.
Have deep expertise building and evolving customer engagement platforms using Microsoft Dynamics 365 Customer Service, Omnichannel, or comparable Contact Centre CRM technologies.
Demonstrate strong technical leadership, setting engineering direction, influencing architecture decisions and driving engineering standards across complex enterprise environments.
Are highly skilled in modern software engineering with React, TypeScript, .NET Core and C#, delivering scalable applications, APIs and integrated customer experiences.
Have experience designing cloud-native solutions on AWS, leveraging event-driven architectures, distributed systems and microservices to support high-volume customer interactions.
Champion DevSecOps excellence through automation, CI/CD, observability, reliability engineering and secure-by-design delivery practices.
Have a track record of coaching, mentoring and developing engineers, fostering high-performing teams and uplifting engineering capability through technical guidance and leadership.
Bring experience delivering large-scale transformation programs, balancing strategic initiatives with operational responsibilities in regulated enterprise environments.
Are passionate about applying Generative AI, RAG, prompt engineering, agentic workflows and intelligent automation to create innovative customer and colleague experiences while driving measurable business outcomes.
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