JOB DESCRIPTION

Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work on cutting-edge technology and business challenges in the financial sector. The ICE Network Engineer provides leadership in network design, deployment, maintenance, and operational supports. The successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.
The Lead Network Engineer is an important role within the organization serving as a technical leader for Analysts and Engineers. The lead engineers are subject matter expert in parts of the network eco-system enabling them to handle complex issues. The engineer is fully involved in the project work, taking ownership of large network deployments from the design phase to the implementation, documentation, and support handover.
Along with having larger domain knowledge and advanced trouble-shooting skills. The Lead Engineer will be looked upon as an informal trainer to Analyst and Engineers, using every encounter to share knowledge and recovery tips with Engineers, better equipping them to handle similar issues in future. All interactions with the clients, colleagues and vendors must remain highly professional, helpful, and proactive.

KNOWLEDGE AND EXPERIENCE

• Advanced knowledge of Cisco, Juniper, Arista and other vendor equipment and configuration
• Advanced knowledge and experience with Routing Protocols (BGP, ISIS, OSPF, etc.)
• Strong experience in MPLS and Traffic Engineering
• 10+ years’ experience hands on support and troubleshooting of networks.
• 6+ years’ experience with design and implementation on complex networks
• Understanding of network management, security, and monitoring
• Excellent writing and documentation skills
• Excellent customer service attitude
• Ability to operate effectively and professionally under pressure.
• Bachelor’s degree in computer science, Information Technology, or a related field

• Design, deploy, support, and maintain mixed vendor network infrastructure.
• Assist ICE staff with problem solving and escalation procedures.
• Understand and follow operational policies/procedures and promote adherence to same
• Provide technical knowledge needed to ensure safe, effective, and efficient changes to the network infrastructure.
• Assist with development of policies and procedures for maintaining network infrastructure.
• Collaborate and work closely with all other IT teams.
• Lead Incident investigations, diagnosis, and service restoration and always give priority to the resolution of incidents.
• Provide consultation (troubleshooting, designing, on-boarding, risk mitigation, operational improvement) for areas of domain strength.
• Informal Trainer to Level II; ensures Level II skills are constantly growing through support and guidance.
• Participation in 24/7 on-call rotation if needed.