Job Introduction

Lead Engineer Liverpool (Mechanical or Electrical background)

• Monday - Friday, 40 hours per week
• £40,000 - £45,000 (DoE) per annum
• On site Parking, Food services on site, flexible working
• Opportunities for professional development
• Plus our Sodexo employee benefits package

Position Overview:
The Lead Engineer is responsible for managing both external suppliers and internal teams to ensure the efficient delivery of services within Sodexo’s service level agreements (SLAs). This includes overseeing a team of engineers, ensuring compliance with health, safety, and regulatory requirements, and managing engineering activities from quotation to completion.
Key Responsibilities:

Coordination of External Suppliers and Contractors:

• Manage external suppliers and contractors to ensure timely and high-quality service delivery according to Sodexo SLAs and client requests via the Site CMMS system.
• Conduct permit issuance, safety walk-downs, and inspections, ensuring that work progress aligns with client satisfaction and safety regulations.
• Oversee small project management from quotation to completion, continually evaluating cost-effectiveness and compliance with health, safety, GMP, and other relevant policies.

Day-to-Day Management of Craft Team:

• Manage a team of in-house engineers, including a plumber, electrical engineer, and HVAC engineer, ensuring tasks are assigned and completed according to priority KPIs.
• Conduct regular team meetings and document employee performance in the Sodexo PDR system.
• Ensure that all team members are compliant with training, environmental health and safety (EHS), and statutory requirements.

Audit and Compliance Management:

• Actively participate in internal and external audits, ensuring all statutory programs are audit-ready at all times.
• Oversee maintenance activities in accordance with site policies, including health, safety, and environmental (HS&E) practices, as well as Good Manufacturing Practice (GMP).
• Review risk assessments and method statements to ensure compliance with current legislation.

Service and Financial Management:

• Obtain quotations for planned and remedial works and manage the financial aspects of service contracts, including invoicing and payments.
• Oversee service contract execution, reviewing reports from service providers and ensuring compliance with agreed terms.
• Manage databases related to refrigerant systems, emergency lighting PMs, and other relevant service components.

Health, Safety, and Hygiene:

• Ensure strict adherence to all health, safety, hygiene, and cleanliness standards as set by both the company and client.
• Provide staff training and ensure compliance with statutory and company Health & Safety requirements.

Personnel and Training:

• Collaborate with your line manager to identify personal development needs through Aspire meetings.
• Lead the training and development of the craft team, ensuring compliance with site training requirements and legislative changes.

General Responsibilities:

• Maintain strong client and colleague relationships.
• Address customer complaints and escalate when necessary.
• Organize and manage ad hoc activities as needed to meet deadlines.
• Ensure compliance with all company policies, procedures, and site regulations.

Key Accountabilities:

• Customer Focus: Focus on delivering customer-centric solutions and continually adding value to service delivery.
• Planning & Organising: Prioritize and execute tasks effectively in high-pressure environments.
• Initiative: Utilize technical expertise to help improve existing processes.
• Teamwork: Work collaboratively with a diverse team of clients, in-house personnel, and service partners.
• Communication: Demonstrate strong interpersonal communication skills, both oral and written.

Person Specification:
Knowledge, Skills, and Experience:

Essential:

• Mechanical, Electrical, or Instrumentation & Control (I&C) background.
• Minimum GCSE level education.
• Knowledge of relevant regulations such as LOLER, PUWER, ACOP L8, F-Gas, and LEV systems.
• Ability to work independently and within a team.
• IOSH Working Safely (or equivalent safety accreditation).
• Proficient in Microsoft Word, Excel, and databases.
• Strong administrative, time management, and organizational skills.
• Effective interpersonal communication with customers, clients, and staff.

Desirable:

• HNC/HND in Mechanical or Electrical Engineering.
• NEBOSH General Certificate.
• Engineering experience in a pharmaceutical, chemical, or industrial manufacturing environment.
• Familiarity with Good Manufacturing Practice (GMP) and ISO standards.
• Experience with work order planning systems (e.g., Maximo).
• Supervisory experience in managing staff and contractors.
• Ability to write technical reports and develop service level agreements (SLAs).

Core Competencies:

• Growth & Client Satisfaction: Ensure quality services and customer satisfaction.
• Rigorous Management of Results: Focus on achieving key performance targets.
• Innovation & Change: Support and drive continuous improvement.
• Employee Engagement: Foster a positive and productive team environment.
• Learning & Development: Ensure ongoing professional development for the team.

• Maintain strong client and colleague relationships.
• Address customer complaints and escalate when necessary.
• Organize and manage ad hoc activities as needed to meet deadlines.
• Ensure compliance with all company policies, procedures, and site regulations