Lead Engineer at Staples India Business Innovation Hub Private Limited

, Andhra Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

0.0

Posted On

24 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow Administration, JavaScript, HTML, Change Management, Incident Management, Problem Management, Service Catalogue, REST API, SOAP API, Flow Designer, Agile, Scrum, SAFe, CMDB, Angular JS, User Roles Management, Security Compliance

Industry

technology;Information and Internet

Description

Acting as a Service Now Administrator / Developer Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA`s, views, email notifications and templates Supporting ServiceNow Service Catalogue and Requested Items related artifacts Implementing general settings such as incident, problem, change, and SLA Service Catalogue configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.) ServiceNow Portal configuration working in Angular JS. Flow Designer to build catalogue workflows / integrations. Creating and updating: Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps. Following Agile/Scrum/SAFe methodology Automation & Integration Implementing, updating, and managing ServiceNow Discovery Integrating third party systems with CMDB (Configuration Management Database) Implementing REST/SOAP API integration Leveraging Flow Designer to build catalogue workflows / integrations Monitoring & Optimization Monitor ServiceNow performance metrics, health scan scorecard and proactively improve performance, supportability, maintainability, security, and user experience Security & Compliance Manage user roles, access controls, and authentication mechanisms Ensure compliance with data governance policies and audit requirements through secure logging practices. Collaboration & Leadership Partner with ServiceNow stakeholders such as Human Resources, Incident Management, RRR, and others Conduct knowledge-sharing sessions and mentor junior team members on best practices. Continuous Improvement Stay current with latest features, releases, and ecosystem tools. Contribute to the evolution of ServiceNow standards and best practices Requirements Basic Qualifications At least 6 years’ experience with: Acting as a Service Now Administrator / Developer Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA`s, views, email notifications and templates Supporting ServiceNow Service Catalogue and Requested Items related artifacts Implementing general settings such as incident, problem, change, and SLA ServiceNow Discovery CMDB (Configuration Management Database) REST/SOAP API integration Service Catalogue configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.) ServiceNow Portal configuration working in Angular JS. Flow Designer to build catalogue workflows / integrations. Creating and updating: Order Guides, Catalogue Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps. Agile/Scrum/SAFe methodology At least one of the following certifications: CSA – Certified ServiceNow Administrator CAD – Certified Application Developer

Responsibilities

The Lead Engineer will act as a ServiceNow Administrator/Developer, focusing on developing and maintaining various ServiceNow applications and configurations. They will also monitor performance metrics and ensure compliance with security and governance policies.