Lead Event Captain - Peak New York at Tao Group Hospitality

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

70.0

Posted On

01 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Event operations, Fine dining service, Customer service, POS system management, Menu knowledge, Alcohol awareness, Sanitation standards, Team leadership, Conflict resolution, Wine knowledge, Cocktail preparation, Dietary restriction management, Staff supervision, Financial procedures, Communication, Professionalism

Industry

Hospitality

Description

Actively takes orders, conducts full and complete food/beverage service, and monitors guests’ dining experience. Interacts with the dining room guests, fellow team members, and supervisors in a polite, courteous manner to ensure gracious hospitality. ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: * Anticipate and accommodate the needs of the guests. * Maintain general cleanliness of assigned stations and the entire venue. * Will serve as the primary point of contact for guests in the absence of management. * Will direct event staff and oversee event operations. * Provides professional and exceptional service. * Presents menus, answers question and make suggestions for all food and beverage items. * Informs guests of all food and beverage specials, with prices. * Required to solicit any allergy or dietary restrictions from each guest. * Accurately enter all orders into the POS system. * Ensures the delivery of all food and beverage to the guests. * Follow supervisor’s instructions, communicate with and support co-workers while being a team player. * Possesses in-depth knowledge of all food and beverage menus and the company. * Serves all beverages in accordance with all state regulations and alcohol awareness training standards. * Complies with Department of Health and company sanitation standards. * Works as part of a team and provides help and support to all fellow team members. * Accurately completes all end-of-shift financial procedures. * Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers, and chefs. * Properly sets-up floor and other opening/closing procedures as directed by management, including: * Ensures all tables, chairs and banquettes are clean and free of debris * Sets tables with proper settings * Wipes down chairs, tables, and banquettes * Stocks side-stations with prescribed supplies * Completes opening duties as assigned or directed. * Completes closing duties as assigned or directed. * Reports all breakage, and damage of equipment or furniture immediately to management. * Attends and participates in daily pre-service meetings. * Attends and participates in any training sessions or departmental meetings. * Learn by listening, observing other team members, and sharing knowledge while leading by example. * Portrays a positive and professional attitude. * Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments. * Works as part of a team and provides help and support to all fellow team members. * Assist and/ or complete additional tasks as assigned. TRAINING REQUIREMENTS: * Tao Group Hospitality in-venue event captain training EDUCATION/WORKING KNOWLEDGE: * Minimum 2 years server experience or equivalent related Tao Group Hospitality experience required. * Minimum 2 years of food and beverage experience required. * Experience in Fine Dining preferred. * Experience in a high-volume restaurant/nightclub/lounge. * Comprehensive knowledge of classic cocktails required. * Basic familiarity with wine varietals and classic regions around the world required. SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions * Ability to write, read, and verbally communicate * Must have good positive energy throughout the day * Must be able to print legibly for Team Members, management, and guests to read * Must be able to stand for extended periods of time * Must be able to move quickly * Must be able to push and lift up to 75 lbs. with or without assistance * Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume * May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required * Exposure to cleaning materials * May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required * Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment * Maintain a professional, neat, and well-groomed appearance adhering to Company standards * Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner * Ability to maintain confidentiality * Ability to handle a fast-paced, busy, and somewhat stressful environment

Responsibilities

The Lead Event Captain oversees event operations, directs staff, and serves as the primary point of contact for guests in the absence of management. They are responsible for ensuring exceptional service, maintaining venue cleanliness, and managing food and beverage orders through the POS system.