Lead, Experience at Canada Goose

Taipei, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail Management, Customer Experience, People Management, Sales Targets, Coaching, Mentoring, Operational Excellence, Inventory Management, Retail Math, Time Management, Organizational Skills, Microsoft Office, Attention to Detail, Multi-tasking, Communication Skills, Problem Solving

Industry

Retail Apparel and Fashion

Description

Location: Taipei SKM Address: 1/F, Shin Kong Mitsukoshi A9 Xinyi District, Taipei City - Taiwan Job Title: Lead, Experience Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people. Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking. Position Overview: Store Financial Performance: Achieve or exceed sales targets including both the top and bottom line results People Management & Engagement: Support in training on standard operating procedures; ensure brand ambassadors have the proper understanding of product and brand history Coach and mentor brand ambassadors to improve performance and develop key selling and operational skills that enhance customer experience Drive Employee Engagement through performance recognition and development Customer Experience: Ensure an outstanding customer experience through team selling with the brand ambassadors Drive our CXE score and other selling and service metrics such as; conversion, average dollar per transaction, average unit retail Drive respective location’s Units per Transaction (UPT) Resolve customer issues and NPS detractors in a timely manner Leveraging in store elements to provide a memorable experience Operational Excellence: Compliant of store operating procedures to minimize store shrink Performs store opening and closing procedures in alignment with company standards Regularly review company’s email and other communication tools to ensure applicable messages are shared with Brand Ambassadors and to act on those messages in a timely manner Other responsibilities may be added to meet the needs of the business Experience, Education and Designations: 2-3 years retail management experience Proven experience working with affluent and luxury brands is an asset High-volume traffic experience is an asset Knowledge, Skills and Attributes: Basic knowledge of Inventory, Scheduling and Payroll management Strong grasp of retail math and using analytics in a business environment Attention to detail Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday) Time management and organizational skills, ability to multi-task in a fast-paced environment Solid knowledge and understanding of retail metrics Consistently exhibits Canada Goose’s Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial Advanced skills in Microsoft Office; specifically, Word and Excel Proficiency in another language is an asset What’s in it For You? A company built on Canadian roots and heritage Your work is recognized with a comprehensive and competitive Total Rewards Program Opportunities for career growth through numerous internal and external programs Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues Inspiring leaders and colleagues who will lift you up and help you grow We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open. Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com. At Canada Goose, you’ll find purpose in keeping the planet cold and the people on it warm. As part of our team, you’ll embrace your inherent responsibility to give back, protect our environment, and make a meaningful impact—all while experiencing that unique ‘Canadian Warmth’ that defines our culture. Canada Goose isn't like anything else. We’ve built something great, something special – an iconic brand with an inspirational and authentic story. Here, opportunities are everywhere – to try something new, to learn, to do meaningful and impactful work, and they’re yours for the taking. We embrace diversity in all its forms and definition and strive to remove barriers to create an inclusive culture and equitable workplace where everyone can live authentically, every day and in every situation.

Responsibilities

Achieve or exceed sales targets while ensuring an outstanding customer experience through team selling. Support in training and mentoring brand ambassadors to enhance their performance and operational skills.