Lead Experience Designer

at  Verizon

WHEN YOU JOIN VERIZON

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

As a Lead Experience Designer, you will help develop a visual quality assurance process to ensure a premium standard across Verizon’s digital products and user journeys. As a visual quality champion, you will collaborate with agile teams and analyze data to generate insightful reports, ultimately driving informed decision-making. Additionally, you will envision, create, and maintain end-to-end customer activities for various consumer-facing products and services. You will provide direction to the team to brainstorm new ideas and solutions, sharing guidance and real-time feedback when appropriate. As an experienced professional, you will mentor junior designers in areas of expertise, helping them make connections between core disciplines and contributing to the overall betterment of our design community. Working with partners in product, technology, and business, you will facilitate a wide range of complex design programs or products.

• Actively exploring user context, and engaging in target user activities when possible.
• Participating in insight-gathering activities (informal or formal, primary or secondary) and creating design solutions that leverage user insights.
• Actively researching competitive products, industry trends, and topics.
• Staying updated on Verizon’s business, strategy, and organizational structure.
• Effectively designing solutions within Verizon’s business context and revenue model.
• Maintaining a working knowledge of UI standards for common platforms (iOS, Android, Web).
• Working within Verizon’s front-end and back-end technology constraints and capabilities.
• Communicating the current project plan, goals, and expected outcomes.
• Articulating user, business, and/or technical reasoning for detailed design decisions in critiques or presentations.
• Identifying project needs and engaging stakeholders in conversation to fully understand needs.
• Presenting work and engaging in constructive dialogue with stakeholders to ensure strong design rationale.
• Understanding the motivations and drivers of partners and stakeholders.
• Leading a cross-disciplinary team, facilitating design activities and collaborating with leaders to plan a comprehensive approach.
• Ensuring the use of shared tools and systems to shape design solutions.
• Building an understanding of related tools and software impacting the end-product (i.e., CMS, sales tools, etc.)
• Actively Identifying, escalating, and helping remove impediments keeping your team from being productive.
• Making partners stronger by teaching design-led processes and best practices.
• Seeking opportunities to contribute thought leadership to the broader design community

As part of Verizon’s Experience Design team, you’ll have the chance to impact one of the largest consumer presences in America, supporting millions of daily customer interactions across an omnichannel ecosystem and a growing consumer product portfolio. With global offices and hybrid work environments, the team is assembling the brightest designers, design strategists, and product managers to collaborate with cross-disciplinary teams, shaping the future of the customer experience.

As a Lead Experience Designer, you will help develop a visual quality assurance process to ensure a premium standard across Verizon’s digital products and user journeys. As a visual quality champion, you will collaborate with agile teams and analyze data to generate insightful reports, ultimately driving informed decision-making. Additionally, you will envision, create, and maintain end-to-end customer activities for various consumer-facing products and services. You will provide direction to the team to brainstorm new ideas and solutions, sharing guidance and real-time feedback when appropriate. As an experienced professional, you will mentor junior designers in areas of expertise, helping them make connections between core disciplines and contributing to the overall betterment of our design community. Working with partners in product, technology, and business, you will facilitate a wide range of complex design programs or products.

• Actively exploring user context, and engaging in target user activities when possible.
• Participating in insight-gathering activities (informal or formal, primary or secondary) and creating design solutions that leverage user insights.
• Actively researching competitive products, industry trends, and topics.
• Staying updated on Verizon’s business, strategy, and organizational structure.
• Effectively designing solutions within Verizon’s business context and revenue model.
• Maintaining a working knowledge of UI standards for common platforms (iOS, Android, Web).
• Working within Verizon’s front-end and back-end technology constraints and capabilities.
• Communicating the current project plan, goals, and expected outcomes.
• Articulating user, business, and/or technical reasoning for detailed design decisions in critiques or presentations.
• Identifying project needs and engaging stakeholders in conversation to fully understand needs.
• Presenting work and engaging in constructive dialogue with stakeholders to ensure strong design rationale.
• Understanding the motivations and drivers of partners and stakeholders.
• Leading a cross-disciplinary team, facilitating design activities and collaborating with leaders to plan a comprehensive approach.
• Ensuring the use of shared tools and systems to shape design solutions.
• Building an understanding of related tools and software impacting the end-product (i.e., CMS, sales tools, etc.)
• Actively Identifying, escalating, and helping remove impediments keeping your team from being productive.
• Making partners stronger by teaching design-led processes and best practices.
• Seeking opportunities to contribute thought leadership to the broader design community.