JOB DESCRIPTION:

As a leading global energy company, we provide heat, light and mobility to customers worldwide. Across the bp landscape, we’re home to a range of brands across many areas of our industry. We’re investing in today’s energy system and helping build out tomorrow’s. So while we’re still in oil and gas, over the next decade we’ll become a different kind of energy company. We’re decarbonizing and diversifying our business, fundamentally transforming what we do so we can reach net zero by 2050 or sooner. We also have a strong mission to help the whole world reach net zero too – working across our industry to improve people’s lives.
It’s an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.

SKILLS:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

centre of expertise for GBS Europe in our ERP systems (SAP, Siebel) and components of various Satellite systems through the process of analysis, investigation and coaching.
First point of escalation and assisting in motivation and development of the team
Regular and ad hoc preparation and analysis of reports
To represent export order management in Service Review Forums
Supporting the management decision to deliver strategy
Be the centre of excellence for export order management and logistics
Solving daily logistic issues with the warehouse, plant or forwarders
Complete day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators (PPI) and service level agreements (SLA) in line with core customer service values
Act as a single point of contact for customers as part of the ONE CASTROL principle
Provide regular information to our customers on the progress of their delivery/shipment
Timely and accurate creation and dispatching of documents required for the shipments (e.g.: CoO, CoA, packing list, etc.)
Timely escalation of issues, product shortages or loading bottlenecks
Adhere to International Trade Regulations (ITR) and Anti-Corruption and Bribery (ACB) requirements, highlight and raise any issues discovered related to these
Open, active and proactive communication with internal and 3rd party partners (warehouse, plant, forwarder, DRP, GSC, etc.)
Ensure the Delegation of Authority is in place for any new or amendment of existing requests
Guide and support for major projects as and when required
Coordinate and guide for change functions such as regression testing, change request, design forums and system rollouts
Application of tools & processes – Apply and promote within the team the appropriate tools and processes for planning, risk management, and scheduling
Continuously review the reporting process and tools, find opportunities for improvement, recommend changes and support implementation
Proactively maximise the benefits delivered by BP’s core systems by optimising system usage and output
Identify and implement improvements to data governance processes to reduce the number of errors occurring and minimise rework
Create, document, review and update procedures where required