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Boeing Global Services (BGS) is seeking a Lead Field Service Representative to support the F-22 program at Joint Base Elmendorf-Richardson, Alaska.
You are applying for a Field Operations position where our employees must be willing and able (potentially short notice) to travel to a variety of locations (domestic and/or international) to meet the needs of our customers.
Field Operations employees may be required to relocate to another Field Operations location based on customer needs and/or management requirements.
Specific contracts supported by Field Operations could require employees to perform a deployment to a US DOD contingency operation. Employees associated with these specific contracts must be able to pass military contractor health standards for deployment.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

• Must be able to obtain F-22 Special Program Access (SAP)
• Minimum 10 years of F-22 maintenance experience.
• Minimum 10 years of military fighter aircraft maintenance experience
• Requires the ability to work independently in a demanding, on-call, 24 hour per day operational environment.
• Must be willing to work any shift, weekends, or on call as required.
• Requires proficiency in Microsoft Suite: Word, Excel, and others as needed
• At the sole discretion of leadership, must be willing and able (on potentially short-notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs and the statement of work. Unless compelling reasons exist, failure to deploy/travel will be considered as a resignation.
• At the sole discretion of leadership, must be willing and able to relocate to a variety of locations (domestic and international) to meet customer needs and the statement of work. Failure to relocate will be considered as a resignation.

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE):

• Bachelor’s degree in aviation or technical field
• Federal Aviation Administration (FAA) Airframe and Powerplant License
• Previous U.S. Air Force experience
• A strong troubleshooting background in the following:
• Hydraulics
• Powerplant
• Secondary Power
• Flight Controls
• Fuel System
• Aircraft wiring
• Structures
• Armament
• A strong working knowledge of the following:
• Reading drawings
• Multimeters
• Interpreting fault isolation
• Thorough documentation
• Technical report writing
• Integrated Maintenance Information System (IMIS)

• Leads technical field support of company products.
• Provides guidance and recommends new or revised troubleshooting procedures for multiple systems and specialty coverage.
• Assists Air Force customer in perform troubleshooting procedures on multiple systems.
• Resolve maintenance and operational issues.
• Must be able to read schematics, drawings and use fighter aircraft support and test equipment.
• Monitor product performance and make recommendations for resolution of potential issues.
• Analyze technical data and evaluate maintenance procedures.
• Develop and conduct ad hoc training.
• Provide field service representation and technical support to the customer and initiate corrective actions to ensure customer satisfaction with company products and services.
• Utilize multi-discipline, technical expertise, and company knowledge to assist the customer to achieve and sustain a high level of proficiency in the operational and maintenance field.
• Understand customer expectations and assist the customer in interpreting and using support data and documents.
• Provide technical on-the-job training and act as the on-site liaison between the company and customer personnel of widely varying backgrounds to gain resolution of significant technical and operational issues.
• Work unsupervised for extended periods of time in a wide variety of environments.
• Develop excellent relationships across multiple organizations and with all levels of the military customer to ensure customer satisfaction with products and services, and provide technical liaison and operational product data to in-plant organizations.