81217 - LEAD FIELD ENGINEER

This Lead Field Engineer will report to the Area Manager and will work within Network Operations based in our Crawley depot. You will be a permanent employee.
You will attract a salary of £94,904 per annum and a bonus of 3%.

KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS:

You will have both a high degree of experience in field engineering and be able to demonstrate a commitment towards meeting business targets. You will be someone who inspires those you mentor, setting the highest of standards in all areas including professional conduct. We ask that you work with other parts of Networks and develop and implement new projects.

The base level qualifications/courses are as follows;-

• HNC in Electrical Engineering or equivalent (See Note 1 below);
• Full SAP at 11KV
• NEBOSH Certificate (See Note 2 below);
• 3 day Leadership and 1 day course (See Note 2 below);

To recognise the significance of this position you will also work towards continuing their professional development in engineering, safety, leadership and general management.

NOTES FOR CANDIDATES THAT DO NOT SATISFY ALL OF THE ABOVE REQUIREMENTS/QUALIFICATIONS

• As an exception for this advert candidates that have all the necessary experience and attributes to undertake the role, but do not hold a HNC may still be considered if they are prepared to undertake further studies to obtain a HNC or equivalent qualification. In such cases an agreed period of secondment to band C would be offered to obtain the qualifications
• Candidates who do not already have this qualification are still eligible to apply. Should they be successful they will achieve the qualification/course within a reasonable period after their appointment;
• You should hold a NRSWA Supervisors certificate, and possess a clean driving licence.
• Also, you will be IT literate.

JOB PURPOSE:

Responsible for the coordination and performance of many field engineers carrying out Projects, Connections, Maintenance and Fault work within a geographical patch of the Crawley and Brighton Area. Ensuring works are carried out to time, cost and quality standards. Also having an overview responsibility for delivery of one of the four Directorates; Projects, Connections, Maintenance and Fault work. Close liaison local scheduling teams, and the centralised Fore Hamlet function, to ensure the maximum utilisation of staff will be an important aspect of the role.
Direct responsibility for ensuring that customer service levels are maintained at the highest levels. This includes resolving escalated customer technical issues.

PRINCIPAL ACCOUNTABILITIES

• Provide engineering, safety and management leadership to a group of field engineers working across all operational disciplines.
• Ensure the level of field engineering within the Area is improved and that field engineers are developed by being a mentor;
• Deputise for the Area Manager.
• To communicate with the Network Planners in prioritising the critical capital workload to be delivered within the Area ensuring that it is completed promptly.
• Ensure that a high standard of safety management prevails throughout all responsibilities and that safety performance is maintained within parameters defined by the Executive. Promote the Incident and Injury Free philosophy.
• Ensure staff comply with Company procedures and complete work to the required standards.
• Coordination with the Region-based schedulers to schedule connections, maintenance, planned repairs and infrastructure projects so that they are delivered.
• Liaise on matters of operational, plant and cable policy with Networks experts to ensure the right balance is maintained between safety, cost, quality and delivery.
• Support daily planning, coordination and real-time responsibility for the efficient utilisation of resources including directly employed staff and, if appropriate, contractors. Ensuring that work is available, by working with the Regional scheduling team, the Area Team Leaders, internal and external customers to maximise the utilisation of resources.
• Improve the performance of the Area.
• Removal of barriers to the efficient delivery of work within all directorates.
• Work with Field Staff Supervisors, Regional delivery Services to ensure the best utilisation of all staff and to improve customer experiences.
• Establish a process of continuous improvement through Individual Performance Review, the development of staff and utilisation of new technology.
• To perform Field Engineer operational audits.
• Contribute to an ongoing high-level Strategic Resource Plan.
• Support the Area in preparation, readiness and implementation for a system emergency at local tactical team.
• Promote Our projects e.g. Transformation Projects.
• Work within support the development and operation of our quality systems, including ISO and IIP.

HEALTH & SAFETY RESPONSIBILITIES

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.
Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.
Employees need to be aware that for some craft and operational roles that work at height, or use fall arrest devices, there is an upper weight limit of 116Kg due to maximum safe working load of the safety equipment that is used.
If in doubt ask!