Lead Field Support Technician - Weekends (Onsite) at RAYTHEON TECHNOLOGIES CORPORATION

Wade Hampton, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

114000.0

Posted On

16 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Advanced Service Activities, Installation, Maintenance, Troubleshooting, Field Issues, Technical Leadership, Customer Interface, System Troubleshooting, Root Cause Analysis, Acceptance Testing, Technical Documentation, Field Feedback, Preventive Maintenance, Product Modification, Schematic Interpretation, Independent Work

Industry

Aviation and Aerospace Component Manufacturing

Description

Date Posted: 2026-03-12 Country: United States of America Location: US-SC-NORTH CHARLESTON-5400-CUST 5400 International Blvd INTERNATIONAL (External Site) Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Security Clearance Type: None/Not Required Security Clearance Status: Not Required Collins Aerospace is looking to hire a Lead Field Support Technician to support our customers in North Charleston, SC. As a Lead Technician, you will perform advanced service activities associated with installing, maintaining, troubleshooting, and servicing Collins Aerospace Interior seating products at aircraft manufacturing facilities and customer sites. Serving as a technical resource for complex installations and field issues, providing limited technical leadership to lower-grade technicians, and interfacing closely with engineering, quality, and customers to ensure successful product performance and customer satisfaction. *This role will be responsible for supporting weekend coverage (6AM-6PM Friday – Sunday). Training will occur during a typical Monday – Friday shift for the first 30-45 days before transitioning to the weekend shift. This role may expect up to 20% domestic travel. What You Will Do Serve as the primary technical point of contact for assigned projects or customer sites, providing advanced support to resolve complex issues encountered during installation, operation, and maintenance of company products. Lead and coordinate the work of technical and business support employees, including orientation, training, work assignments, and review of completed work. Collaborate with aircraft OEMs, airline customers, and internal teams to troubleshoot system and equipment interface issues and ensure successful installation and operation. Review installation plans, drawings, and customer configurations to identify potential risks or interface conflicts and recommend corrective actions prior to installation. Troubleshoot, diagnose, and resolve complex equipment and system issues using applicable drawings, specifications, tooling, and test equipment. Perform or oversee preventive maintenance, product modifications, service bulletins, and field changes to installed equipment as required. Lead or support system and equipment acceptance testing following installation, documenting results and ensuring resolution of discrepancies. Assist Engineering with resolving design or performance issues by providing field feedback, supporting root cause analysis, and participating in product evaluations or field trials. Ensure all technical, quality, and regulatory documentation is accurate, complete, and maintained in accordance with company and customer requirements, including updates to work tracking systems and daily work plans. Provide guidance to customers on product operation, maintenance procedures, and technical documentation. Travel independently to domestic or international customer locations to support product installations, service activities, and operational needs. Demonstrate leadership behaviors aligned with company values while mentoring and supporting less experienced technicians. Qualifications You Must Have: Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 8 years relevant experience. Qualifications We Prefer: Demonstrated ability to read, analyze, and interpret technical manuals, engineering drawings, professional journals, procedures, and governmental regulations; ability to write clear technical reports, business correspondence, and procedural documentation. Experience within the aerospace interiors industry, or an equivalent field Experience with electrical and systems troubleshooting in aerospace of equivalent environment Ability to effectively present technical information and recommendations to customers, engineering, quality, and management audiences. Strong problem-solving skills with the ability to define complex issues, collect and analyze data, establish facts, and draw sound conclusions; ability to interpret a wide variety of technical instructions in mathematical, schematic, and diagrammatic form. Proven ability to work independently with minimal supervision while managing multiple priorities in a dynamic field environment. While performing the duties of this job, the associate is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear. Ability to lift and/or move up to 25 pounds. While performing the duties of this job, the associate may be exposed to wet and/or humid conditions and outside weather conditions. What We Offer Some of our competitive benefits package includes: Medical, dental, and vision insurance Three weeks of vacation for newly hired employees Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option Tuition reimbursement program Student Loan Repayment Program Life insurance and disability coverage Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Ovia Health, fertility, and family planning Adoption Assistance Autism Benefit Employee Assistance Plan, including up to 10 free counseling sessions Healthy You Incentives, wellness rewards program Doctor on Demand, virtual doctor visits Bright Horizons, child and elder care services Teladoc Medical Experts, second opinion program And more! Learn More & Apply Now! At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team? Role Type Definition: Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. This position is considered safety sensitive in accordance with FAA Guidelines. Candidate will be subject to drug and alcohol testing per FAA’s regulation 14 CFR part 120, as well as 49 CFR part 40. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 60,000 USD - 114,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms

Responsibilities

The Lead Field Support Technician serves as the primary technical point of contact, resolving complex issues during installation, operation, and maintenance, while also leading and coordinating the work of other technical support employees. This role involves close collaboration with OEMs and customers to troubleshoot interface issues, review installation plans, and ensure successful product performance.