Convergint is looking for a full-time, enthusiastic, results driven and customer service-oriented Site Manager to join our amazing culture. The Site Manager plays a key role in servicing and supporting our customers.

THE ROLE

This position is responsible for supervising the service, maintenance and installation teams tasked with installing, servicing and maintaining systems, Security CCTV, Access Control Systems, Intercoms and Visitor Management. Ensures delivery of these services are delivered within budgeted cost and time schedules. You will also be responsible for maintaining key onsite relationships with the customer, other contractors and/or end users.

WHAT YOU’LL DO WITH “OUR TRAINING AND YOUR EXPERIENCE”

• Supervises team of service, maintenance and installation colleagues and oversees their work. Supervisory duties include mentoring, coaching and developing colleagues. May oversee subcontractor selection process and work.
• Oversees service, maintenance and installation projects including installation, testing, and repairs.
• Acts as the primary contact with customers and internal colleagues in providing technical installation support and training. Provides training and handles the more complex issues that may have been escalated from less experienced colleagues.
• Provides guidance and training for a variety of manuals, schematics, wiring diagrams, repairs equipment, utilizing advanced knowledge of electronics and using standard test instruments and hand tools.
• Accountable for maximizing customer satisfaction. Acts as “our customer’s best service provider” at all times, ensuring Convergint is the customer’s first choice. Takes ownership of onsite projects including safety, quality and performance.
• Identifies opportunities for improvement including suggestions for installation methods to improve profitability and quality.
• Works closely with the Project Manager, Service and Maintenance schedulers and Operations Manager and assists in the overall coordination of installations, service and maintenance; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.

TO BE SUCCESSFUL IN THE ROLE YOU WILL NEED TO HAVE:

• Proficient construction skills and understanding of system plans
• Excellent understanding of blueprints, design drawings including wiring and labeling methods, system wiring, wiring methods, and cable support installation
• Very familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted.
• Knowledge of Australian Standards applicable to the Security Industry.
• Good planning and project management skills and the ability to prioritise issues and tasks.
• Basic technical programming skills
• Excellent customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
• Strong mechanical and electrical aptitude