DESCRIPTION

The Lead File Handler will handle own caseload within the Military Disease department, specialising in NIHL claims (noise induced hearing loss claims) and potentially other disease cases.
As well as assume responsibility for supervision of mini team, this includes but is not limited to cases, bills and general guidance with the view to progress files and develop the teams technical understanding.
You will be responsible for managing and progressing claims in accordance with appropriate strategies to secure desired client outcomes at appropriate levels of profitability.

SKILLS, KNOWLEDGE AND EXPERTISE

• Technically proficient in dealing with NIHL disease cases
• People person, able to supervise a mini team.
• Ability to use own initiative
• Effective Negotiator
• Good listening and verbal communication skills
• Ability to maintain concentration and pay attention to detail
• Ability to self-organise and self-prioritise
• Ability to work under pressure and to target
• An enthusiastic and hardworking individual
• Good level of IT skills

• Reviewing documents and preparing reports on own files as well as supervising team reports and files.
• Reviewing and approving bills on own files as well as team.
• Technical development of the team i.e. competency framework & strategy.
• Supporting with any strategy meetings and relaying key messages and updates.
• Responsible for creating guidance documents for the team.
• Dealing with disclosure.
• Reviewing evidence (Including records)
• Conducting investigations with Insured / obtaining witness statements.
• Instructing Experts
• Attending conferences and trials.
• Dealing with routine correspondence.
• Court appointments.
• Liaising with and taking instructions from Insurers and Insureds.
• Ensure adherence to Court timetables.
• To ensure compliance with the SRA Standards & Regulations
• Adhere to the Keoghs Values